•Assisting with federal contracts and data analysis.

• Member of esteemed group that empowers women in the industry.• Participated in conferences to keep up to date with industry trends.

• Engineered TrainedPets, an innovative podcast summarization app powered by AI technology; droveuser retention by delivering concise and impactful summaries, resulting in a 30% increase in activeusers.• Developed and implemented app features leveraging knowledge from the 'Building AI Products withOpenAI" course, resulting in a 25% increase in user engagement and a certificate of completionawarded.• Spearheaded the deployment of Streamlit, Modal Cloud Storage, ChatGPT, and GitHub, streamliningquery processing and summarization tasks, leading to a 25% increase in productivity and enhancedstorage efficiency.

Eric_bot | Email Response in Corporations January 2023- June 2023• Orchestrated the development and deployment of a cutting-edge NLP program, enabling automatedemail replies and delivering a 10% reduction in customer service labor costs, saving the team 20 hours per week and boosting operational efficiency.• Led the effort to automate marketing emails based on customers' past orders, resulting in a 10% reduction in labor costs and a 40% increase in customer engagement through personalized messaging.• Leveraged NLP methodologies to perform data analysis on a diverse dataset, achieving a remarkable 90% accuracy in predicting customer email responses. This streamlined customer communication, improving overall productivity and customer experience.Package Routing Program October 2022- January 2023• Designed and implemented a truck routing solution that allocated packages to 3 trucks, incorporatingconstraints of 16 packages per truck, 140-mile maximum distance, and 18 mph speeds, resulting inenhanced delivery capacity and reduced transportation costs by 30%.• Created a robust command-line interface that seamlessly integrated with existing systems and allowedusers to easily retrieve package information based on specific criteria, resulting in a 35% increase inteam productivity.• Tracked and documented daily truck mileage, ensuring accurate record-keeping for fleet management;facilitated data-driven decision making and optimized route planning.

• Managed customer inquiries and complaints through FreshDesk ticketing system, ensuring a 99% firstcontact resolution rate, resulting in improved customer experience and reduced customer churn.• Developed and delivered comprehensive training program to Diamond and Jewelry Experts,Consultants, and Managers on new ticketing interface; achieved 100% adoption rate and reducedaverage ticket handling time by 25% within first month