Nicole Mcbride Email and Phone Number
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Multi-talented Customer Success/Account Management and Operations professional with proven track record of success. Talent for building, motivating, and leading top performing teams that outperform expectations.Experience in growing teams in organizations experiencing hyper-growth, while ensuring that the teams met/exceed implementation, retention and expansion goals set in the organization. A large part of Nicole's role is to streamline the implementation and retention processes, and make them effective and executable.Nicole remains passionate about what she does and continues to lead a top performing team that will outperform set goals, while providing an incredible customer experience for clients.
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Strategic Client PartnerGovspend Jun 2024 - PresentBoca Raton, Florida, Us -
PresidentCustomer Success Accelerated L.L.C. Feb 2024 - Present
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Senior Director Of Customer SuccessA-Lign Jan 2023 - Nov 2023Tampa, Florida, UsA-LIGN is the only end-to-end cybersecurity compliance solutions provider with readiness to report compliance automation software paired with professional audit services, trusted by more than 4,000 global organizations to help mitigate cybersecurity risks. A-LIGN uniquely delivers a single-provider holistic approach as a licensed CPA firm of SOC 1 and SOC 2 Audit services, accredited ISO 27001, ISO 27701 and ISO 22301 Certification Body, HITRUST CSF Assessor firm, accredited FedRAMP 3PAO, authorized CMMC C3PAO, PCI Qualified Security Assessor Company, and PCI SSC registered Secure Software Assessor Company. Working with growing businesses to global enterprises, A-LIGN's experts and its compliance automation platform, A-SCEND, are transforming the compliance experience. -
Director Of Customer SuccessSecureframe May 2022 - Jan 2023San Francisco, Ca, UsSecureframe is the leading platform for security compliance automation. Secureframe makes obtaining and maintaining the most rigorous global compliance standards, including SOC 2, ISO 27001, HIPAA, and PCI DSS, easy and effortless. With over 100+ integrations to core services such as AWS, Google Cloud, Azure, Github, JAMF, and Okta, Secureframe automatically and continuously collects audit evidence, runs security awareness training, monitors infrastructure, and more.Backed by Kleiner Perkins, Gradient Ventures (Google AI Fund), Accomplice, Base10 Partners, BoxGroup, Village Global, Soma Capital, and a handful of amazing investors.https://secureframe.com/careers -
Vp Of Strategic AccountsA-Lign May 2020 - Mar 2022Tampa, Florida, UsA-LIGN is a technology-enabled security and compliance partner trusted by more than 2,400 global organizations to confidently mitigate cybersecurity risks. We work with small businesses to global enterprises with services spanning across SOC, ISO, penetration testing, PCI DSS, HITRUST, FedRAMP/FISMA and privacy compliance. A-SCEND, our proprietary compliance management platform is transforming the compliance experience by enabling an anytime, anywhere approach to audits. For more information, visit www.A-LIGN.com. -
Vice President Of Customer SuccessKnowbe4 Jul 2016 - Oct 2019Clearwater, Fl, Us● Managed team of 6 direct reports (Directors) and 150 indirect reports in multiple departments, SMB, Channel, and Enterprise CSMs● Grew team from 20 CSMs when started to 150+; 108% Net Retention rate in CSM area● 2019 sales of $51M tracking for $70M, 2018 $41.9M sales, 2017 $18.7M sales, 2016 $4.6M sales● Developed Customer Success team by combining 3 teams (implementation, onboarding, and renewals) with new structure, policies, and procedures● Developed and implemented new compensation plan for team resulting in companywide growth and increased revenue● Coordinated with finance on creating budget and headcount annually while creating pay plans for the CSM area.● Worked alongside Operations to develop and maintain reporting and dashboards for the CSM leadership and team.● Coordinated with the Growth Department to ensure the CSM area was coached and trained throughout their career.● Transitioned international accounts to local offices overseas and liaison to managing heads overseas to ensure properly staffed and trained ● Introduced pricing specialist role to CSM, had skilled sales people take on all pricing and quoting while CSMs focused on onboarding, customer health and retention. This was a strategic move to improve retention rates and boost upsells. -
Manager Of Inside Sales And Operations - North AmericaBufferzone Security Mar 2016 - Jul 2016Herzeliya, Il• Business development to outside sales leads both through provided system and new lead development• Account Management, including setting appointments for web demonstration, follow up and tracking• High volume outbound call management utilizing multiple software and media outlets• Development of new processes including email campaigns for prospecting, education, and development• Defining new sales processes and procedures, while building such resources within Salesforce.com, company wide • Working with marketing to create appropriate campaigns to generate more traffic to website -
Manager Of Inside SalesThreattrack Security Inc. Jan 2014 - Feb 2016Clearwater, Florida, Us• Managed team of 15+ sales representative in multiple locations• Created new procedures, resulting in increased VIPRE New Business Revenue by 8% • Implemented processes to increase customer retention rate from 73% in 2013 to 85% • Managed all rep onboarding, training, mentoring, and disciplinary actions• Trained representatives in presentation settings on multiple topics including: Focusing on Motivation, Pipeline Management, Forecasting Your Sales Number Outcome, Data Integrity• Perform weekly sales performance reviews with team members ensuring multiple quotas are exceeded• Manage team metrics by using various reports and presenting findings to upper management• Lead in companywide creation, development, and implementation of new processes and procedures for multiple departments; Inside Sales and Processing Team• Lead in roll out of first Channel SPIF Program in collaboration with Regional Account Managers *Leadership Committee 2014-2015 *Lead in VIPRE’s pricing committee in 2013 and 2014 -
Renewal Sales ManagerThreattrack Security Inc. Sep 2011 - Dec 2013Clearwater, Florida, Us• Managed 2 renewal sales teams with annual revenue of $18.2 MIL in 2012• Established Sales Team responsible for 60% of VIPRE Business Revenue • Increased revenue and 15% • Increased overall renewal rate by over 10%• Development and management of improved renewal sales processes and procedures *Product release planning committee, drove new pricing model scheme -
Renewals Sales ManagerGfi Software Sep 2011 - Mar 2013Austin, Tx, UsManage Renewals for GFI's Security and Infrastructure products for North America. Over two team in separate locations of the US, managed teams remotely while traveling. -
Renewal RepresentativeGfi Software Sep 2010 - Sep 2011Austin, Tx, Us• Exceeded monthly quota• Provided outstanding customer service to partners and end users• Provided 50-60 pricing quotes daily to resellers and end users • Handled 100+ e-mails a day, while calling out and receiving maintenance renewal calls -
Admissions RepresentativeInternational Academy Of Design & Technology Dec 2007 - Dec 2009• Responsible for contacting, interviewing, and recruiting new students• Make preliminary admissions decisions and recommendations to Director of Admissions• Exceed weekly and monthly enrollment budgets• Sustained enrollment budgets in the top 10% of representatives • Act as a liaison between departments outside of Admissions to ensure students start school• Maintain a relationship with current students and serve as a point of contact if any problem should arise
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Account ExecutiveFreedom Mortgage May 2007 - Oct 2007Boca Raton, Florida, Us• Manage a multi-million dollar pipeline• Bring on new business as well as retaining current clientele• Providing superior customer service to present and prosperous clients• Multitask and prioritize day appropriately according to urgency• Work closely with administrative staff and clients to ensure loans are handled fittingly -
Inside Account ManagerSouthstar Funding Sep 2005 - Apr 2007Us• Manage a multi-million dollar pipeline • Assist Sales Team in market research, sales, and strategies for improvement• Assist Loan Officers on structuring deals, pre-qualifying borrowers, loan scenarios, and underwriting/guideline questions• Propose solutions and present wholesale mortgage products tailored to client needs• Prioritize and respond quickly and accurately to 100+ incoming inquiries daily via e-mail and phone -
Senior Account ExecutiveJob News Sep 2004 - Sep 2005Louisville, Ky, Us• Selling employment advertising in the Greater Tampa Bay Area• Met and/or surpassed personally monthly budget• “A-Player” Status 8 out 12 months of employment• Built and maintained clientele basis
Nicole Mcbride Skills
Nicole Mcbride Education Details
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Western New England UniversityMarketing Communications -
University Of SydneyMarketing -
Oliver Ames High School
Frequently Asked Questions about Nicole Mcbride
What company does Nicole Mcbride work for?
Nicole Mcbride works for Govspend
What is Nicole Mcbride's role at the current company?
Nicole Mcbride's current role is Passionate Leader of Customer Success and Account Management.
What is Nicole Mcbride's email address?
Nicole Mcbride's email address is nm****@****ail.com
What is Nicole Mcbride's direct phone number?
Nicole Mcbride's direct phone number is +164643*****
What schools did Nicole Mcbride attend?
Nicole Mcbride attended Western New England University, University Of Sydney, Oliver Ames High School.
What are some of Nicole Mcbride's interests?
Nicole Mcbride has interest in Social Services, Children, Environment, Education, Science And Technology, Human Rights, Animal Welfare.
What skills is Nicole Mcbride known for?
Nicole Mcbride has skills like Salesforce.com, Sales, Sales Operations, Solution Selling, Selling, Leadership, Saas, Lead Generation, Sales Management, Cloud Computing, Account Management, Sales Process.
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