Nicole Mccabe Email & Phone Number

Fergus, Ontario, Canada

Warranty Administrator and Service CoordinatorReliable Ford - Fergus, ONFebruary 2022 to PresentWriting up daily work orders and upselling to customers on needed maintenance and repairsHitting monthly and weekly targets on time and successfullygreeting customers and obtaining all concerns they have with their vehiclework with PBS systemDispatching work orders to correct technicians and following process through, ensuring job is done correctly and in a timely… Show more Warranty Administrator and Service CoordinatorReliable Ford - Fergus, ONFebruary 2022 to PresentWriting up daily work orders and upselling to customers on needed maintenance and repairsHitting monthly and weekly targets on time and successfullygreeting customers and obtaining all concerns they have with their vehiclework with PBS systemDispatching work orders to correct technicians and following process through, ensuring job is done correctly and in a timely fashionConsulting with mechanics about necessary repairs and possible alternativesAnswer all questions about servicing outcomeAdvise customers about warranty protections and potential savingsManage the dispatching board, ensure everything gets into the shop on time and completed in a timely mannerPrepares records, reconciles warranty claims, and submits them to the appropriate manufacturers for payment. Codes warranty claims using labor operations codes, submits claims to the manufacturer for payment, and reviews & disputes rejected claims.Coordinates, and has direct responsibility for Service Department relating to a functioning and organizing and implements administrative systems and procedures performing necessary support duties. Show less

Nanaimo, British Columbia, Canada

Service Advisor- Appointment CoodinatorSteve Marshall Ford Lincoln - Nanaimo, BCJuly 2017 to February 2022Writing up daily work orders and upselling to customers on needed maintenance and repairsHitting monthly and weekly targets on time and successfullygreeting customers and obtaining all concerns they have with their vehiclework with PBS systemDispatching work orders to correct technicians and following process through, ensuring job is done correctly and in a… Show more Service Advisor- Appointment CoodinatorSteve Marshall Ford Lincoln - Nanaimo, BCJuly 2017 to February 2022Writing up daily work orders and upselling to customers on needed maintenance and repairsHitting monthly and weekly targets on time and successfullygreeting customers and obtaining all concerns they have with their vehiclework with PBS systemDispatching work orders to correct technicians and following process through, ensuring job is done correctly and in a timely fashionConsulting with mechanics about necessary repairs and possible alternativesAnswer all questions about servicing outcomeAdvise customers about warranty protections and potential savingsManage the dispatching board, ensure everything gets into the shop on time and completed in a timely manner Show less

Lloydminster, Alberta, Canada

Receptionist / Service AdvisorBoundary Ford - Lloydminster, AB2015 to 2016Writing up daily work orders and upselling to customers on needed maintenanceHitting monthly and weekly targets on timeSupervising 10 employeesTaking of daily cash, balancing and journalizingAnswering phones and greeting customersStocking in units and dealer transfersAssisting accounts receivable and payables

Fergus, Ontario, Canada

Dealership Operations Assistant / Financial Services ManagerReliable Ford - Fergus, ON2010 to 2015Managing 20+ employees in different departmentsEnsuring all company goals and targets are made and in an efficient and timely mannerCo-ordinates lease and finance arrangements with lending institutionsSales of products and insurance to customers when buying vehicleCredit checks, leasing and purchasing of vehiclesReynolds and Reynolds ERA link systemWarranty… Show more Dealership Operations Assistant / Financial Services ManagerReliable Ford - Fergus, ON2010 to 2015Managing 20+ employees in different departmentsEnsuring all company goals and targets are made and in an efficient and timely mannerCo-ordinates lease and finance arrangements with lending institutionsSales of products and insurance to customers when buying vehicleCredit checks, leasing and purchasing of vehiclesReynolds and Reynolds ERA link systemWarranty Administration- obtain all warranty work orders, processing to Ford correctly and efficiently, adjusting warranty claims, digital warranty processingHelping when short in service department- helping customers when they are bringing in vehicles for maintenance/ and or taking phone calls and booking appointmentsOMVIC license obtainedMarketing Campaigns and Advertising Show less

Mississauga, Ontario, Canada

Customer Account RepresentativeNew Era Cap Canada - Mississauga, ON2008 to November 2010deal directly with customers either by telephone, electronically or face to facerespond promptly to customer and sales reps inquirieshandle and resolve customer complaintsobtain and evaluate all relevant information to handle inquiries and complaintsperform customer verificationsprocess orders, forms, applications and requests, credits and returnsdirect requests and… Show more Customer Account RepresentativeNew Era Cap Canada - Mississauga, ON2008 to November 2010deal directly with customers either by telephone, electronically or face to facerespond promptly to customer and sales reps inquirieshandle and resolve customer complaintsobtain and evaluate all relevant information to handle inquiries and complaintsperform customer verificationsprocess orders, forms, applications and requests, credits and returnsdirect requests and unresolved issues to the designated resourcemanage customers' accountskeep records of customer interactions and transactions and custom orders Show less