Coordinated IT operations activities to deliver smooth flow of daily business needs.Created and terminated user's accounts from start to finish in business applications.Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.Collaborated with other departments to help meet IT needs and properly integrate and secure systems.Interacted and negotiated with vendors, outsources and contractors to secure products and services.Oversaw development and implementation of improvements to support network operations.Managed life cycle replacement of hardware and software.

Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.Explained technical information in clear terms to promote better understanding for non-technical users.Created user accounts and assigned permissions.Installed, configured and maintained computer systems and network ConnectionsMonitored system performance to identify potential issues.

Entered data, generated reports, and produced tracking documents.Gathered and organized materials to support operations.Improved office operations by automating client correspondence, record tracking and data communications.Implemented project management techniques to overcome obstacles and increase team productivity.Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.Monitored front areas so that questions could be promptly addressed.Resolved issues through active listening and open-ended questioning, escalating major problems to manager.Oversaw appointment scheduling and itinerary coordination for both clients and personnel.Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.Delegated tasks to administrative support staff to organize and improve office efficiency.