Nicole Mccullagh Email and Phone Number

My role within the ICG Legal Loans team involves:- Advising on English law provisions/protections in bilateral and syndicated loan agreements.- Advising on appropriate loan structures and providing guidance to other control functions on the use of Citi booking vehicles for loan transactions.- Advising on potential franchise risk; institutional and regulatory concerns relevant to loans; Citi internal policies; legal and documentation standards.-Reviewing, drafting and negotiating a wide range of loan documentation such as; confidentiality agreements, commitment advices, mandate letters, legal opinions, uncommitted loan agreements, bilateral and syndicated loan agreements and corporate guarantees.-updating and developing Citi template loan documentation and working on internal projects.- Providing presentations to all levels of personnel within Citi on various areas including legal and market developments relevant to loans.

This role involved:- Retaining existing business.- Handling new business calls and existing customer calls including first time buyer queries, additional loans, new rates, transfer of equity and all other mortgage queries.- Assessing customers for affordability- Putting the customer first and providing excellent customer service.- Liaising with Mortgage Consultants to ensure the customer receives great customer servicethroughout their mortgage application. - Resolving customer complaints as a first point of contact.- Selling additional products such as; bank accounts and credit cards.