• Invoicing all policy renewals, endorsements, and audits• Assists the CFO in maintain the Accounts Receivable• Support to the Commercial lines branch, consisting of 3 teams• Communicate with clients at the time of renewal regarding certificates, ID cards, and invoices

• Assist in the day-to-day maintaining of the Operations tasks and Guest Services tasks.• Update, maintain and analyze daily SalesForce tasks and dashboards.• Creation and management of the housekeeping schedule and the Quality Control schedule across the New York City and Connecticut Region. • Maintain facets of guest’s stays such as move in/out instructions, parking assignments, notifications• Answer multi-line phone and direct calls as necessary. • Fulfill Customer/Resident requests via phone and email.• Create Resident Welcome Folders, a reference guide to coordinate daily move in schedules.• Update and maintain property, apartment and city data in SalesForce.

• Temporary position as a Billing Analyst.• Performed daily, time sensitive tasks in Excel, Access and Revenue Manager.

• Worked directly under the Chief of Staff researching and defining the issue of wage theft in New Haven.• Working on the creation and future implementation of an ordinance addressing wage theft.• Researched and analyzed data.• Wrote memos, created PowerPoint presentations, and generated spreadsheets, tables and graphs on Excel and reported findings.• Scheduled meetings and presented materials.• Completed a compilation project of the Mayor’s achievements over the 20 years of his administration. This involved communication with many individuals both inside and outside of the City government in order to collect all the necessary data and information.