Nicole Mendoza Email and Phone Number

Supporting DHA PEO Datacenter to Desktop (D2D)

Project Manager supporting Army Virtual Health

Lead Product Manager for Asynchronous Virtual Health capability and key liaison between senior management, technical team members, and Subject Matter Experts (SMEs).

Project Manager in support of the Navy Bureau of Medicine and Surgery (BUMED) for the implementation of the new electronic health record (EHR) system.

• Provides direct support to the Department of State’s Mobile and Remote Access (MRA) Division Subject Matter Expert (SME) for XenMobile Mobile Device Management (MDM) and Global OpenNet (GO) solution for remote access.• Participates in client facing meetings to understand requirements and help prioritize organizational strategies and plans.• Develops project business cases.• Gathers and documents business and system requirements.• Coordinates and leads project team meetings with technical staff and other key stakeholders.• Establishes IT project plan by determining project purpose, objectives, technical approach, schedules, funding and staffing.• Documents various processes in support of enterprise-wide IT deployments.• Documents policies in support of enterprise-wide IT deployments.• Controls IT project plan by managing changes, reviewing open issues, communicating essential information to project team and stakeholders.• Prepares weekly IT project status reports and presentations by collecting, analyzing and summarizing information and trends.

Requirements lead and functional analyst.• Functional requirements analyst for Purchase Request Data Standard (PRDS) compliance for United States Marine Corps (USMC) Purchase Request (PR) Builder. • Gathered and analyzed functional requirements through client meetings, Engineering Change Proposals (ECPs), and guidance documents from Defense Procurement Acquisition Policy (DPAP), including XML.• Lead on performing a cross-mapping analysis of PRDS and Intergovernmental Data Standard (IGDS) data elements to PR Builder data elements.• Lead on writing Software Requirements Specification documents.• Entered, tracked and updated ECPs in JIRA – Issue and Project Tracking Software.

• Provide direct support to DHA Acquisition Information Systems Manager for various contracting systems including Standard Procurement System (SPS) Procurement Desktop – Defense (PD2), Electronic Document Access (EDA) and Wide Area Workflow (WAWF).• Train with PD2 functional administrator to act as back-up in resetting user passwords and adding vendors to PD2.• Participate in DOD and government-wide workgroups to test various acquisition processand software function, including SAM.gov (System for Award Management) User Acceptance Testing (UAT) and Procurement Data Standard (PDS) Bugzilla.• Create timely ad-hoc reports utilizing various systems including ESRS (Electronic Subcontracting Reporting System) for analysis of contractor submissions, and Federal Procurement Data System – Next Generation (FPDS-NG) for the creation of funding reports.• Analyze weekly contract awards for multiple contract offices verifying that awards have Contract Action Reports (CARs) in FPDS, and awards and J&A postings in FBO.gov.• Maintain and track all PDS errors for multiple contract offices reported by Defense Logistics Agency (DLA) in an effort to become PDS compliant.• Provide support to system administrators and users throughout the entire systems registrations process for PD2, EDA and WAWF. This includes quality analysis of all information provided in a user’s required documentation to ensure that FISCAM (Federal Information System Controls Audit Manual) standards are adhered to, maintenance and tracking user contact information and receipt of required documentation, validating and sending DD 2875s to DHA Security for clearance verification, following-up with users and security on documentation status, creation of user folders and storage of documentation on the shared drive, creation of deactivation forms for users who no longer require access, maintenance of all emails and documentation received from the WAWF.EDA.CORT shared mailbox, and responding to queries from users.

Provided acquisition support to the Program Executive Office for Integrated Warfare Systems (PEO IWS 1.0 AEGIS Weapon System Production branch, with direct support to the Production Project Manager, Contracting Officer Representative (COR).• Prepared Procurement Requests (PRs), submissions of Requests for Proposal (RFPs) into the Standard Procurement System (SPS), developed contract modifications, Technical Instructions (TIs), Statements of Work (SOWs) and prepared other contractual documentation with knowledge of contract CLIN (Contract Line Item Number) structure and Sections B through J.• Interacted extensively with the government and participated in weekly contracts and acquisition meetings.• Created monthly COR report templates through use of CDMS (Corporate Document Management System) by tracking all CDRLs (Contract Data Requirements List) delivered by month.• Utilized DoD EDA (Department of Defense Electronic Document Access) system to review contracts,contract mods, and delivery orders/task orders.• Created and maintained database in order to track delivery schedules of multiple ship systems and identify trends, such as equipment parts failures.• Utilized Wide Area Work Flow (WAWF) System for contract invoice data in preparation of monthly COR Reports and DoD Material Inspection and Receiving Reports (Form DD250) to track the inspection, acceptance, receipt and delivery of procured goods and services.

• Directly supported the Department of Homeland Security’s (DHS) USCIS OTC’s mission to digitize visa processing, thus improving the efficiency of the process and improving customer service.• Provided support to Incremental Release Management (I/RM) in the areas of testing, Systems Engineering Life Cycle (SELC), risks and change request management.• Developed weekly dashboard reports to report the current status of the various frameworks for senior management, including the Chief and Program Manager of OTC, on how I/RM is managing resources and the project schedule, known as the Critical Task Schedule (CTS). From these reports, created quantitative status reports, and made high-level recommendations to senior management with qualitative solutions to ensure success for stage gates.• Chaired meetings in absence of the federal government lead, which required excellent interpersonal communication skills to influence other major stakeholders over very complex processes and procedures to the project deliverables in accordance with the CTS. • Managed and coordinated risks and change requests by interfacing with senior leadership, synthesized data from those meetings to risk statements and mitigation steps, utilizing the RiskNav tool to conduct research and create ad-hoc reports, and communicated the progress and statuses of risks and change requests to OTC’s Project Management Control (PMC) group on a weekly basis.• Oversaw that DHS SELC guidance, AD 102-01 and the Acquisition Instruction/Guidebook 102-01-001 was adhered to in order to ensure the success of satisfying gate requirements and SELC artifacts’ promotion to the next SELC stage gate.• Developed and prepared PowerPoint presentation for stage gate reviews, a major milestone. Participated in IBM tools training of WebSphere Business Modeler and ReqPro in order to understand the use cases that were developed to highlight the different scenarios customers will experience while navigating the new USCIS web site.

• Provided direct support for the Federal Aviation Administration (FAA) System Operations Security's mission to protect the U.S. and its interests from major threats involving the Air Domain.• Conducted research, evaluations and studies, and presented recommendations/solutions related to short and long-term program planning requirements, with projects including: the development of a concept of operations for the spill outs program where military aircraft conduct in-flight exercises and ‘spill out’ of their airspace; and the development and implementation of the Domestic Events Network’s (DEN) Desktop Assistant web-based application.• Classified and summarized data for the preparation and submission of aviation related reports addressing security related events, crisis response, and inter-governmental activities on a recurring basis. A quarterly spill out report was created using that month’s raw spill out data, and sent to Congress for review.• Drove recommendations for FAA managers that directly affected the conduct and attainment of agency goals, in particular, the SkyWatch Working Group’s report, which included methodology for error reduction in SkyWatch data entry, action plan and recommendations for the achievement of the director of System Operations Security’s Short Term Incentives (STIs).• Developed System Operations Security’s Quarterly Laser Reports, which included trend analysis, issue identification and solutions. This initiative has been instrumental in strengthening partnerships and increasing awareness to the laser reports audience, consisting of pilots, local, state and federal law enforcement agencies, in addition to the international community.• Solely created an internal tasking management process for managing the workload and tasks assigned to team members, utilizing Excel and Adobe LiveCycle Designer. This process helped management in keeping track of resources and workload, and eased management’s weekly status meetings with the client.

• Directly supported the DHS United States Visitor and Immigrant Status Indicator Technology (US-VISIT) program by assessing customer data for the measurement of trends and anomalies in order to improve data accuracy and integrity.• Prepared and developed ad-hoc and standard reports and presentations to document and recommend improvements to data processes to the Identity Services Branch Mission Support Services Section Chief• Researched customer data consisting of confirmed and unconfirmed VISA overstays by analyzing the quality and validity of data received. The reporting out of this data, that is provided to Immigration and Customs Enforcement (ICE) and Customs and Border Protection (CBP), has assisted to the arrests and visa and port refusals of violators.• Tested functionality and data rules of US-VISIT’s Lead Trac system in support of the software development team in order to improve accuracy of operational data.• Created watch list promotions of subjects based on the analysis of investigative customer data into the Automated Biometric Identification System (IDENT) Database.• Wrote, edited and maintained various SOPs, making updates as needed.• Collaborated and interfaced with various DHS contractors and senior level US-VISIT personnel to satisfy customer requirements.

• As a team member, provided all facets of logistical support for the U.S. Navy, Program Manager, Foreign Military Sales (FMS) Program.• Identified opportunities for the improvement of logistics and business intelligence related issues. • Managed the FMS technical documentation database in Microsoft Access to identify, validate, track, and support new FMS clients.• Reviewed, reconciled and verified accuracy of database applications to maintain data integrity. • Produced ad-hoc reports for internal (Program Executive Office Integrated Warfare Systems) and external customers (Japanese, Korean, Spanish navies) as needed.• Coordinated and obtained release of product manuals from various external vendors.• Tested functionality, performance and requirements to enhancements of various legacy applications used by the FMS team by introducing programming scripts to software development team.

• As a team member, performed functional requirements gathering and analysis of the U.S. Department of Labor (DOL) budget submissions for the implementation of the Departmental E-Budgeting System (DEBS) software application development lifecycle process.• Tested the functionality and accuracy of data and applications against programming scripts, and trouble-shooted errors.• Wrote technical documentation of user’s manual and system administration guide to DEBS.• Provided on-site group and one-on-one training of 30 personnel for DEBS web-based application at DOL.• Provided first–tier help-desk support and trouble-shooting of user issues and queries, while demonstrating excellent customer service skills, and tracking and maintaining a database of queries received and resolved.

• Provided direct support to U.S. Navy Program Manager, Ships Acquisition Management, in the planning, analysis, technical evaluation, acquisition, delivery and tracking of U.S. Government equipment. • Analyzed acquisition data (i.e. financial/ budget analysis, congressional tracking, programmatic support equipment delivery schedules, and configuration change impact to schedules and cost.)• Assisted government procurement agencies in defining proposals, qualifying vendors, and interfacing with Product Managers.