Nicole A.

Nicole A. Email and Phone Number

Senior Partner Program Manager @ NICE CXone | Driving Partner Success @ NICE CXone
hoboken, new jersey, united states
Nicole A.'s Location
Tacoma, Washington, United States, United States
About Nicole A.

Professional SkillsProgram Management | Leadership | Software Implementation | Change Management | Project Management | Continuous Improvement | Analytics | Capacity Planning | Forecasting | KPI Development I am a lifelong learner, constantly seeking opportunities to learn something new, to sharpen my skills, and to become a better person.

Nicole A.'s Current Company Details
NICE CXone

Nice Cxone

View
Senior Partner Program Manager @ NICE CXone | Driving Partner Success
hoboken, new jersey, united states
Website:
nice.com
Employees:
5876
Nicole A. Work Experience Details
  • Nice Cxone
    Senior Partner Program Manager
    Nice Cxone Jun 2022 - Present
    Remote
    -Oversee multiple teams of certified implementation partners, resell implementation partners, and dev one partners, consisting of senior executives, project managers, implementation managers, and platform engineers.-Maintain senior-level expertise in industry-leading contact center technologies.-Provide Level 2 technical support to partners and internal teams, and conducts process and data modeling across application and database environments.-Provide consultative support for best practices regarding solution design and configuration.-Perform quality audits of partner implementations.-Evaluates database design, development, and enhancements and offers expertise in leading contact center technologies.-Implemented escalation prevention strategies, reducing escalation incidents by 42%.-Spearheaded initiatives within CSAT Tiger Team to enhance survey methodology and improve the survey response rate and overall customer satisfaction scores.
    View

Nicole A. Skills

Leadership Customer Experience Capacity Planning Requirements Analysis Lean Process Improvement Business Relationship Management Salesforce Contact Center Optimization Training And Development Avaya Business Acumen Iex Forecasting Blue Pumpkin Business Analysis Contact Center Management Communication Contact Center Technology Vendor Management Performance Metrics Team Leadership Process Improvement Strategic Planning Workforce Management Strategy Management Consulting Microsoft Office Budgeting Operations Management Contact Centers Business Continuity Program Management Microsoft Excel Cross Functional Team Leadership Disaster Recovery Contact Center Operations Customer Service Associate Engagement Lean Projects Service Level Agreements Financial Reporting Project Management Coaching Service Levels Analytics Continuous Improvement Contact Center Strategy Iex Total View Recruiting Staffing Models

Nicole A. Education Details

Frequently Asked Questions about Nicole A.

What company does Nicole A. work for?

Nicole A. works for Nice Cxone

What is Nicole A.'s role at the current company?

Nicole A.'s current role is Senior Partner Program Manager @ NICE CXone | Driving Partner Success.

What schools did Nicole A. attend?

Nicole A. attended Western Governors University, The Ohio State University.

What skills is Nicole A. known for?

Nicole A. has skills like Leadership, Customer Experience, Capacity Planning, Requirements Analysis, Lean Process Improvement, Business Relationship Management, Salesforce, Contact Center Optimization, Training And Development, Avaya, Business Acumen, Iex.

Who are Nicole A.'s colleagues?

Nicole A.'s colleagues are Jesus Leon, Mercedes Carreño Carreño, Harshal Yeola, Wallace Henderson, Ammar Poonawala, Patrick Kahuma, Finzy Aubrey Lauren D..

Not the Nicole A. you were looking for?

  • Nicole A.

    Nicole A.
    Talent Management | Business Partner | Hris
    New York City Metropolitan Area
  • Nicole Stone

    Nicole Stone
    Area Business Travel Manager At A Seattle Collection Hyatt Regency Seattle And Hyatt At Olive 8
    Seattle, Wa
    2
    hotmail.com, hyatt.com

    2 +131278XXXXX

  • Nicole A.

    Nicole A.
    Bachelor Of Sciences In Forensic Sciences (M.) Chemistry
    Hawaii, United States
  • Nicole A

    Nicole A
    I Help Health & Wellness Brands And Blogs Create Valuable, Nourishing & Engaging Content 🌱Freelance Copywriter | Email Marketing | Content Writer | Recipe Design | Functional Health & Wellness | Woman Of Faith
    Florida, United States
  • Nicole A.

    Nicole A.
    United States
View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.