Handle incoming and outgoing calls with members, physicians, and pharmacies, aiming to provide excellent service with each interaction.Address member concerns, document issues, and redirect inquiries as needed, while conducting routine research to ensure thorough assistance.Educate members on their pharmacy benefits, assisting them in understanding their options and making informed decisions.Strive to resolve member queries promptly and efficiently, leveraging expertise in the… Show more Handle incoming and outgoing calls with members, physicians, and pharmacies, aiming to provide excellent service with each interaction.Address member concerns, document issues, and redirect inquiries as needed, while conducting routine research to ensure thorough assistance.Educate members on their pharmacy benefits, assisting them in understanding their options and making informed decisions.Strive to resolve member queries promptly and efficiently, leveraging expertise in the Pharmacy Benefits Management industry to achieve swift solutions.Approach member requests with a patient-centric mindset and a strong sense of urgency.Maintain confidentiality when handling sensitive information, adhering to strict guidelines for Personal Protected Information (PPI) and HIPAA compliance. Show less