Nicole Moore Email and Phone Number

∙Elevate and manage CX at Rodeo Drive Flagship boutiques∙Retain existing clients and cultivate new clients, overall client development within their journey at Christian Dior∙Impactful eventing in partnership with in store leadership and associates∙Utilizing CX platforms to provide effective coaching and training on best practices, setting expectations and refining behaviors to deliver the best in CX∙Improving and refining the internal client experience (employee)∙CX analysis to implement effective strategies to improve overall experience in boutiques ∙Ongoing communication and partnership with all departments to support the CX at Christian Dior

∙Drive business through effective leadership, coaching and strategizing to accelerate the world's transition to sustainable energy∙Running day-to-day operations of the store, managing advisor teams and analyzing reports to pivot the business to achieve goals∙Manage logistics, allocations, back-end data management, and movement of vehicles Leveraging talent to grow $500 million+ flagship location and achieving 99%+ yield in delivered vehicles quarterly∙Cultivate new business through outbound and strategic eventing∙Cascade best practices for a seamless customer experience to team in a high paced, flagship location∙Identifying, interviewing and placing talent to staff southern Los Angeles region (sales, operations and service roles)∙Supporting service sector of business to effectively address current Tesla owner journey∙LAT (Latinos at Tesla) President for SoCal ChapterPrevious Positions Held: Customer Experience Manager, Newport Beach and Santa Monica (Interim)

∙Propel sales and maximize profit at West Coast flagship through effective scheduling, assortment negotiations, merchandising, KPI’s and managing payroll∙Manage relationships and individual brand performance with 50+ brands/vendors, deliverperformance evaluations, drive client acquisition through company tools, host impactful andincremental events, coordinate trainings and brand support dates∙Effective talent development and hiringPrevious Positions Held: Store Manager, South Coast Plaza and Newport Beach

∙Manage all major accounts (Sephora, Ulta, Anthropologie, Amazon.com, Soft Surroundings and independent boutiques and spas) including launching promotions across all channels and implementing SEO strategies to drive online business, sourcing new accounts, and assisting in bookkeeping (Quickbooks)∙Produce all client-facing copy, training modules and seasonal decks for trainings, market meetings and brand trainings∙Manage product launches including research, formula development, component sourcing, PO fulfillment, and packaging including copy and ingredient lists∙Manage freelance team throughout North America, travel domestically and internationally as needed

∙Manage start to finish of all training material for International field team, including generating product copy, training one-sheets, retention activities, and digital educational content∙Manage budgets, training and expenses, collateral and events for 17 field team members across North America ($22 million dollars cumulative)∙Script and produce all educational and training videos for boscia, Sephora, and Sephora University on all platforms∙Plan and execute twice yearly sales conference, brand showcase booth, and developing event themes∙Travel domestically and internationally as needed to support field teamPrevious Positions Held: Marketing Coordinator

∙Grow color category through effective goal setting, team development, and strategic weekly eventing∙Instruct and pilot Sephora Beauty Classes, deliver performance evaluations, perform artistry certifications throughout region, educate staff on technique and product, and develop key talent for long term business stability∙Pro Team Finalist 2014 – top 32 artist nationwide for Sephora North AmericaPrevious Positions Held: Beauty Studio Captain, Beauty Class Facilitator, Senior Artist

∙Identify new opportunities to enhance sales, assist in managing $6 million floor, open Nordstrom accounts daily/build client base, merchandise product, participate in Internship summits led by upper management and Nordstrom family∙Contribute concepts to navigate a changing retail environment and effective techniques for capturing the millennial customer