Nicole O. Email & Phone Number

Los Angeles, California, United States

Los Angeles Metropolitan Area

• Prioritized business planning initiatives to implement marketing strategies that boosted sales by 30% and enhanced customer experience while managing daily store operations, including ordering $1000+ worth of merchandise, managing invoices, overseeing closeout processes, and supporting other vendor management activities, ensuring efficient daily operations

Los Angeles Metropolitan Area

• Led all internal and external communications for USC Mentorship for an Accessible Price (MAP), ensuring alignment with the organization's mission and vision.• Conducted demographic audits to optimize marketing activities, resulting in a 70% increase in program visibility on social media.• Developed reports to expand target audience engagement and enhance program visibility.

Los Angeles Metropolitan Area

• Researched and identified fellowship and scholarship opportunities to inform 200+ diverse USC Price students and prospective students of financial resources for higher education; use of Excel to track and evaluate the effectiveness of program strategies

• Operations Lead Resident for the Norris Comprehensive Cancer Center; developed impactful data visuals on operational areas of focus to assess business performance and evaluate the effectiveness of solutions, enabling informed decision-making by C-suite executives• Worked closely with business intelligence analysts and operations staff to translate business analysis into actionable implementation plans across the ambulatory setting, resulting in improved staff satisfaction, grew outpatient volumes by 5% reducing time to first seen by 1 day, and other quality improvement measures

• Optimized the process improvement of Continuing Medical Education program (CME) activities and conferences, ensuring adherence to national ACCME accreditation standards, and directly contributed to the organization attaining national accreditation by ACCME, ensuring adherence to commendation and compliance standards related to quality and assurance while demonstrating a commitment to continuous learning• Coordinated and facilitated five special events and projects, collaborating with cross-functional teams to ensure alignment and stakeholder buy-in for the successful execution of projects, fostering effective relationships and proactive communication

Thousand Oaks, California, United States

• Instructed Science and Art curriculum for 3rd to 5th graders as they learned to build teamwork and critical thinking skills; worked on multi-day engineering projects that required testing and problem solving • Coordinated the first all-camp talent show with other camp staff and maintain healthy parent-staff communication

Greater Los Angeles Area

• Provided whole-classroom support, mentorship, and academic coaching to high school students on top of running an afterschool tutoring program • Analyzed student academic metrics to identify skill gaps and constructed lessons plans to improve math and English standardized test scores by an average of 130 points• Examined site-wide member climate survey data and amplified the voiced needs of the cohort to implement several initiatives to promote positive working environments and outreach as the team's Corps Council Representative

Los Angeles, California, United States

Master'S Degree, Health/Health Care Administration/Management

Activities and Societies: Upsilon Phi Delta Honor Society; MAP (Mentorship for an Accessible Price) Scholarship Chair and Director.

Bachelor'S Degree, Liberal Arts And Sciences With A Minor In Biology

Activities and Societies: Vice President of the African Student Organization, Dean's List, Volunteer for Unified We Serve Volunteer.