Nicole Orso Email & Phone Number

Kennebunk, Maine, United States

• Served member needs via phone.
• Provided support and knowledge to members of a Medicare Advantage plan, answering any questions about their policy.
• Facilitated the members by calling different doctors’ offices for their needs, such as requesting referrals, orders for medical equipment and supplies, and prescriptions.
• Participated in the Test Kitchen, a special team organized to streamline workflows, improve Service Guide protocols, and work with tech teams to problem solve. Responsible for brainstorming, testing new protocols, and.

Portland, Maine, United States

• Served Unum's customers in multiple formats, including phone and email.
• Provided reassuring empathy, as I was the customer's first point of contact with the company. As such, it was my responsibility to help answer any questions regarding claims, put people that were in stressful.
• Investigated issues concerning potential Terms of Service and account violations, leveraging technological and problem-solving skills to find potential discrepancies, protecting the company's assets.
• Mentored and helped with training of employees. Provided responsible and valuable feedback for both new hires and employees returning from leave.

Portland, Maine Area

• Served Grove's customers in multiple formats, including phone, chat and email.
• Provided world-class customer service, as I was the customer's first point of contact with the company. As such, it was my responsibility to help transition and retain customers and resolve any issues they may have.
• Investigated issues concerning potential Terms of Service and account violations, leveraging technological and problem solving skills to find potential discrepancies, protecting the company's assets.
• Mentored and helped with training of newer hires. Assisted my team as we transitioned to a new operating system, using my skills that I gained working at Microsoft.

South Portland, Maine

• Oversaw staff of 12 employees, performed a wide range of functions, promoted brand consistency and conducted personnel training. During my time in this role, I was selected to partake in an elite 2-month customer.
• Increased business revenue by bringing in leads from local companies and assisting with writing quotes.
• Created interactive engaging demos designed to attract customers and pilot innovative in-store experience, which resulted in a company-wide implementation of ideas.
• Maintained 100% compliance for all demo devices, ensuring superior customer experience.
• Executed contests, quizzes to help generate team excitement and passion for the product, resulting in enhanced sales tactics and superior customer service.
• Assisted customers with their Microsoft technology, solving problems they were having with both hardware and software, including Microsoft 365, Microsoft Office, Microsoft Windows, Microsoft Surface and OEM.

South Portland, Maine

• Consistently ranked and recognized as top sales performer in sales and customer service for store. I built relationships with my customers, ensuring they would return when they needed a new device or service.
• Mentored other Product Advisors in sales, customer service and story selling skills. This resulted in the overall sales of the store to grow, year over year.
• Resolved customer issues by leveraging expansive technical knowledge and understanding. By supporting customer loyalty and retention, I established an ever-growing Microsoft fan base.
• Trained customers in the use of computers, Microsoft products and services.
• Led store’s volunteer and charity efforts and participated in several charity events. By being active in the community, it not only made a great impact on the organizations that we were supporting, it led to grow our.

Portland, Maine Area

• Working under a master organ technician, I have done many different things depending on what was required of me. Ranging from technical to artistic, I have helped rebuild entire organs from the ground up.
• Restored antique organ consoles by doing historical research and painstakingly recreating details that were lost.
• Handled delicate parts, cleaning and renewing them through slow and careful process.
• Troubleshot electrical components, and performed repairs by soldering discrete circuitry.
• Tuned electronic and pipe organs, by using both electronic tuners and by ear.
• Modernized the business by setting up a web page and establishing a social media presence.

Portsmouth, New Hampshire And Scarborough, Maine

• Launched a new Gamestop retail location in Scarborough, ME.
• Organized large amounts of incoming inventory and created new store visual displays.
• Cross-promoted with other local businesses.
• Coordinated the installation of basic store utilities.
• Established a new customer base in the area, despite two other nearby Gamestop locations, resulting in becoming one of the busiest stores in the district.Took charge of an existing store in Portsmouth, NH.
• Completely overhauled the inventory, bringing the shrink from over.08% to under.01% within six months.

Portland, Maine Area

• Drove sales and customer service, trained team members and helped them develop.
• Received shipments, processed shipments for display, tranferred shipments to other stores, sent defective merchandise to the warehouse, and organized merchandise.
• Maintained an immaculate store front and back of house.
• Opened and closed the store, managed the cash, and created schedules.
• Interviewed potential candidates for job openings.

Portland, Maine Area

• Refined my creative abilities as visuals manager, creating displays that provided an appealing, high-end boutique environment.
• Coordinated large shipments of shoes and accessories, ensuring that old product was cycled out and new styles coming in were well organized, leading to a smooth sales process and lower shrink.
• Trained and coached team members to up-sell, matching purses and other accessories to shoes.
• Managed cash, troubleshot technical issues, and performed a wide range of managerial duties.

Portland, Maine Area

• Acclimated quickly to learning the basics of management. This is where I started to hone my skills of visual display, featuring sneakers from various brands with coordinating outfits.
• Provided world-class customer service, leading to an increase of sales. I was consistently top sales performer.
• Organized and checked in shipment, created schedules, and trained other associates.