Nicole Otto Email and Phone Number

Responsible for overall administration and compliance for all benefit programs including medical, health savings account, dental, vision, life and accidental death, short and long-term disability, health & wellness, other voluntary benefits and the 401(k) Retirement Plan. Manage and responds to employee benefit and retirement inquiries. Responsible for all communications pertaining to benefits and 401(k). Manage relationships with internal business and vendor partners. Implement, administer and maintain the online benefit administration tool. Develops and analyze benefits data through custom reporting. Manages and leads the open enrollment process including planning, roll-out strategies and ensure changes are reflected in the system and materials. Lead the implementation of new programs, changes to existing programs and on-going management of benefit programs. Identify and implement process improvements to enhance the employee experience. Participates in the design, development and delivery of communication materials to provide education. I have experience in overseeing leave of absences/FMLA, worker’s compensation and COBRA administration. I also have management and supervisory experience.

Administered Medical, Health Reimbursement Account, Dental, Flexible Spending Account, Short & Long Term Disability, Life & Accidental Death Insurance and 401(k) Retirement Plans. Coordinated Leave of Absences/FMLA, Worker’s Compensation and COBRA. Assisted with implementation of the ADP HRB system. Maintained the ADP HRB system with benefit and employment data. Educated employees on agency policies. Prepared and distributed benefit and HR related reports. Facilitated the New Hire Orientation Program. Leader of the Employee Events Committee.

Second level benefits call center support. Detailed knowledge of benefit plans, insurance carrier processes and procedures for various large company benefit plans. Researched and resolved complex eligibility and/or enrollment issues and relayed resolution to plan participant.

Detailed knowledge of benefit plans, insurance carrier processes and procedures for various large company benefit plans. Researched and resolved complex eligibility and/or enrollment issues. Educated plan participants on the resolution. Generated daily reports to monitor work flow. Developed new processes and trained team members.

Researched and resolved eligibility and/or enrollment issues for various large company benefit plans. Provided optimum customer service to communicate resolutions. Exceeded quality measures and client service levels. Communicated and addressed client trends by offering process improvements.

Supported external client in benefits administration. Partnered with internal team to ensure client needs were met. Responsible for updating and maintaining plan documentation.

Primary functions were record keeping, reporting, employee policy interpretation and problem resolution. Counseled and tracked 40 leaves of absences/FMLA at one time. National I-9 compliance lead and facilitator. Processed separation paperwork and conducted exit interviews.

Responsible for maintaining, entering data and generating reports. Resolved complex transactions in HR Information System. Employee records room management for about 2,000 employees. Supervised filing clerk.