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Exceptionally detailed, well organized, and performance driven Software Professional possessing 12 years’ Healthcare experience in a variety of software systems. Proven ability to accurately manage key accounts, provide subject matter expertise, analyze industry data, and maintain trusted relationships with clients and internal departments.
The Ssi Group, Llc
View- Website:
- thessigroup.com
- Employees:
- 390
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Senior Account ManagerThe Ssi Group, Llc Jan 2024 - Present
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Account ManagerThe Ssi Group, Llc Oct 2022 - Jun 2024I work with individuals at every level within the revenue cycle for a wide range of healthcare providers within my territory along the East Coast and National Corporate Accounts- including business office managers, revenue cycle directors, VPs and C-level leaders - to help streamline their revenue cycle needs and shape their approach to improve ROI using SSI's end-to-end revenue cycle management solutions.By working closely with health systems and providers, I help facilitate strategies that benefit my clients from the front end patient access, through claims management, and onto performance management analytics that allow providers to take a firm hold of their revenue cycle from beginning to end.http://www.thessigroup.com/SSI is a forward-thinking innovator that is powering the business of healthcare through improved flexibility, connectivity and integration. The company offers a single-vendor, end-to-end RCM solution featuring front-end eligibility, patient estimation and patient access; industry-leading, best-in-class billing and claims transmission; contract management, release of information and attachment processing; and an advanced analytics and business intelligence product suite. With over 1,000 direct payer connections through its EHNAC-certified clearinghouse, SSI processes over 600 million transactions annually, totaling in excess of $1.1 trillion in billed electronic claims revenue.
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Client Success ManagerThe Ssi Group, Llc 2017 - Jun 2024
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Cs Support Analyst SeniorThe Ssi Group, Inc. May 2011 - Jun 2017As a CS Anaylst II, my main responsibility is to manage regional support queues by triaging problem IT tickets to employees and provide in depth knowledge of software system functionalities. My goal is to be the main point of contact for my clients and escalate priority issues per client specifications and SLA’s.-Worked independently and within a team environment providing software installations, training, and technical support via telephone and remote desktops. - Worked as a senior team member to triage incoming issues to other reps, and act as an escalation point for issues.- Provided technical support for healthcare facilities and providers to improve revenue cycle efficiency.- Actively assessed customer needs and find solutions to address and satisfy those needs.- Trained new team members and helped shape the training processes used for future new hires.- Followed up with clients to ensure that their issues got resolved in an efficient and timely manner.-Successfully researched, analyzed, troubleshoot and resolved simple to complex network problems and problems associated with PCs, Printers, software, and hardware.
Nicole Owler Skills
Nicole Owler Education Details
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Mass Communication/Media Studies
Frequently Asked Questions about Nicole Owler
What company does Nicole Owler work for?
Nicole Owler works for The Ssi Group, Llc
What is Nicole Owler's role at the current company?
Nicole Owler's current role is CRCR | Senior Account Manager at The SSI Group, LLC.
What is Nicole Owler's email address?
Nicole Owler's email address is ni****@****oup.com
What is Nicole Owler's direct phone number?
Nicole Owler's direct phone number is +125149*****
What schools did Nicole Owler attend?
Nicole Owler attended University Of South Alabama.
What skills is Nicole Owler known for?
Nicole Owler has skills like Computer Hardware, Technical Support, Networking, Training, Photography, Adobe Photoshop, Windows, Software Installation, Printer Support, Problem Solving, Sql, Quality Assurance.
Who are Nicole Owler's colleagues?
Nicole Owler's colleagues are Rita Kelly, Catherine Gonzales, Cory Clemons, April Hall, Mshm, Crcr, Hamam Sabahi, Mike Wall, Kimberly Baggett.
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