Nicole Paradis Email & Phone Number

• Oversee my team’s implementation projects to ensure on-time and within budget delivery 100% of the time
• Anticipate potential risks and communicate path to success with clear expectations and timeline, acting as the project escalation point when necessary
• Assist with mapping out staffing strategies, review current processes to improve efficiency and partnering with other departments to maximize resources

• Provided overall project management and leadership for multiple health and welfare client implementations per year
• Reported concise and accurate project status at client team meetings and to internal executive team
• Mentored implementation manager and analysts to maximize performance results and develop the team
• Participated in the sales finalist meetings to help win new business.

• Responsible for defining eligibility and plan requirements for health and welfare benefits
• Converted and audited demographic and enrollment data from previous source ensuring complete accuracy
• Coordinated efforts across various teams within the organization to ensure project remains on task
• Managed user acceptance testing by designing the test plans and reviewed the results with the client team

• Led an account team to meet ongoing client deliverables, tracked and monitored issues and resolutions, ran weekly status meetings, and provided project
• Key member of the ACA Team, acted as a system and process expert, and assisted other teams in processing and auditing their 1095-C forms

• Improved department efficiencies by creating checklists to facilitate seamless internal client team transitions
• Coordinated weekly client-facing status meetings and agendas, as well as all internal team meetings
• Successfully identified and resolved issues with escalated client accounts to return them to a green status

• Conducted site testing and data audits to maintain integrity and researched and resolved participant issues
• Managed process documentation related to ongoing processes and role assignments
• Worked closely with Customer Service Representatives as an expert for technical and conceptual issues

Chicago, Illinois, United States

• Handled the weekly fulfillment processes for a book of 6 clients
• Worked closely with the account team to perform audits to maintain system and data integrity

Responsible for opening and closing the store, managing partners while on shift, safety and security supervisor, cash management, completing daily deposit, inventory control, and customer service

Customer service, making and serving espresso beverages, cleaning and restocking, counting and distributing weekly tips to other partners

Customer service, counting money earned, restocking and cleaning kitchen area, and making coffee and espresso beverages

Helped design and implement a large scale competition study on two species of mosquitoes. Used SSPS and JMP statistical analysis programs to interpret and analyze results. Presented findings at Clark University's research symposiums.

Customer service, restocking and organizing shelves, operating the information desk and answering phones.

Master'S Degree, Public Adminsitration

Bachelor Of Arts (B.A.), Biology, General, Magna Cum Laude

Activities and Societies: Alpha Kappa Delta Member, Public Health Outreach Club President, Student Global Aids Campaign President and.