OPERATIONS - Ensure any process audits are done for any new/changes to the business which impacts ways of working - Keep a log and track of all tools used across EMEA with license deadlines, liaise with the tools guardian in the US to ensure the latest tools are being used - Work with the Finance team to run analysis such as timesheet and billability data- Provide support to the Talent acquisition team: share updated job descriptions, screen the profiles, interview candidates- Support the local market (Paris) in terms of people and culture, monitoring morale and ensuring local people socials and events are taking place - Creates, manages and maintains the onboarding process for new talent to the businessRESOURCING - In partnership with the Resource Director, work with client leads and project managers to assess staffing and project needs on upcoming or existing projects- Provide support to oversee internal and external resources available and allocated to projects- Partner with other Resource Managers across the DxI network and coordinate resource sharing - Ensure that requests are properly routed through the correct systems and processes - Working closely with the Finance team, help review the pipeline/forecast to understand and plan for upcoming staffing needs- Attend and lead resourcing weekly meetings with different crafts- Provide support to improve resourcing processes and tools- Support with freelancer identification and management- Understand the team’s skills and experience to optimise staffing plans- Work with the Resource Director and senior leadership team to identify training gaps and recruitment needs

- Management of 10 Operations Managers, 50 Operations Executives, one Validation & Translation Manager and one Evaluators Center coordinator-Fieldwork execution in time, in full, in 70 countries: customer experience evaluations (in-store, online, aftersales, Customer Relationship Center) price collection, accompanied shopping, focus group- Continuous improvement: optimization of processes, costs, resources, increase of the operational margin and surveys quality, reduction of staff turnover, performance gaps and delays- Recruitment & training of the new Operations Managers- Coaching & development of the Operations Managers, redefinition of the KPIs, individual debriefings- Onboarding & training documents creation for the Operations team- Coordination between client-facing teams and the Operations team- Coordination with all Business partners: HR, finance, IT...

- Management of the Operations teams of Paris, London and Munich- Europe Operations reorganisation: centralization of the ressources in Paris and London, recruitment of freelance, end of subcontracting- Head of a team of 2 Operations Managers, a Highest quality manager & Project support, and 10 Operations Coordinators based in 5 different countries- Fieldwork execution in time, in full in Europe (26 countries)- Evaluators Database developpment - Organisation of the Europe Operations seminars- Training of the Operations Managers out of Europe

- In charge of the timely execution of the first evaluations in Europe following the opening of the first subsidiary out of Asia- Fieldwork execution in french speaking areas (France, Belgium, Luxembourg, Switzerland, North Africa), Spain, Portugal, Italy, Greece and Turkey- Recruitment and training of the evaluators, follow up- Head of a team of 6 Operations Coordinators based in France, Spain and Italy- Management of the subcontractors (scheduling agencies)

- In charge of fieldwork execution in Hong Kong, Macau, Vietnam and the Philippines- Recruitment and training of the evaluators- Fieldwork execution for partners (DMS, Presence)- Organization of Focus Groups: recruitment of interviewees- Head of a team of 4 Operations Executives

Creative menswear.Position: Sales representative- Business Development - Menswear trade show organisation: TRANOI (Paris) and PREMIUM in Berlin