Nicole Prokoppa Email & Phone Number

Winnipeg, MB, CA

Digital Innovation

• Act as a vital liaison between stakeholders and development teams, ensuring clear communication and understanding of project objectives.
• Support stakeholders in documenting complex business requirements using interviews, workshops, and analysis techniques, translating them into user stories and use-cases for technical teams.
• Collaborate with cross-functional teams to define project scopes and enhance delivery timelines through agile methodologies.
• Develop and implement testing strategies, scripts, and plans, guiding testers to validate iterative changes prior to deployment.
• Create comprehensive procedure documentation, including system job-aids and workflow diagrams, to facilitate the operationalization of digital solutions.
• Monitor project progress and analyze impacts on employee experience and business outcomes, providing actionable insights to stakeholders.

Corporate Services

• Participate on project teams
• Provide support throughout project stages
• Manage requirements, including development, quality assurance, business process testing, implementation and issue resolution
• Identify, validate, and prioritize business/user requirements using various tools
• Develop workflow diagrams, process maps/flows for operational service delivery
• Analyze & consolidate data

∙ Develops, maintains & updates policies and procedures ∙ Keeps on top of all updates from external partners∙ Ensures documents are revised in a timely manner∙ Consults with various departments and management to ensure effectiveness and compliance∙ Works with various leadership roles to identify policy and procedure priorities∙ Supports creating new.

225 Broadway

∙ Develop and maintain policy and procedures∙ Identify and develop staff training materials∙ Triage for issues management and escalations ∙ Procurement, liaison and relationship management of third-party vendors ∙ Coordinate, plan, and steer team and supervisor meetings ∙ Foster and encourage departmental cohesion ∙ Issues management for 11 branches, head.

∙ Project coordination from concept to deployment ∙ Subject matter expert for ongoing projects ∙ Audited for quality and accuracy of financial records∙ Provided quality assurance testing for new online banking system∙ Developed and maintained policy and procedures∙ Initiated and created departmental SOPs∙ Issues management for 11 branches, head office.

Several Locations

∙ Ensured provision of exceptional member service∙ Audited for quality and accuracy of financial records∙ Encouraged and ensured adherence to policy and procedure∙ Supported and assisted members during estate administration∙ Provided performance coaching, appraisals and training ∙ Identified actionable opportunities for streamlined policy and procedure

Several Locations

∙ Ensured provision of exceptional member service∙ Achieved internal sales and referral targets∙ Ensured quality and accuracy of financial records ∙ Provided peer training from orientation to proficiency∙ Ensured peer adherence to policy and procedure∙ Cash custody (ordering, balancing, dispensing, levels management)

Rossmere/Henderson Branch

∙ Provided exceptional member service ∙ Achieved internal sales and referral targets∙ Ensured quality and accuracy of financial records ∙ Adhered to policy and procedure∙ Cash custody (balancing, dispensing)

The Credit Union Young Leaders of Manitoba (CUYLM) is a committee formed to:- Empower youth to grow and prosper in and for the credit union system, through recruitment, retention and development.- Provide a forum for young credit union leaders to share ideas and visions.- Promote and encourage opportunities for peer and senior leader networking.- Increase.

- Schedule and lead meetings- Create meeting agendas (invite guests, review materials)- Primary contact with Management Liaison Team- Communicate with Council regarding Management feedback- Manages access to key resources and documents- Liaise with Credit Union Young Leaders of Manitoba representative

- Assist Chairperson with his/her responsibilities- Run meetings in Chair's absence- Serve as Project Lead for the Management Project Challenge- Assume position of Chairperson in second year of term

- Organize and attend quarterly group meetings- Participate in Council meetings as required- Organize one group social activity per year- Submit meeting minutes to Management Liaison Team- Provide communications for wider Cambrian distribution- Key contact for all required communications- Recruit new group members as necessary - Liaise with IT and Council.

Business Analyst Certificate, Business Analysis

Certificate In Management, Management

Supervisory Management Certificate, Supervisor Management

Supervisory Management

Business Administration Diploma - Administration Major, Administration Major

Business Administration

Grade 12 Diploma

Activities and Societies: Chorus Band Drama Assistant volleyball coach Handball