*Create and implement policies for compensation structures, benefits packages, internal postings, employee referrals and new-employee orientation.*Perform government filings of EEO-1, OSHA, Attorney General New Hire/Termination report and 5500.*Develop and present companywide benefit communications.*Recommend changes to create a more complete benefits package which increased the quality of job candidates.*Revision of employee handbook to maintain compliance in disciplinary procedures, code of conduct, FMLA, EEO and benefits information.*Revision of job descriptions to ensure classifications are compliant with FLSA requirements. *Maintain benefit contracts, summary plan designs, and other documents to reflect changes and updates. *Maintain benefit records and report compensation changes to providers which affect applicable benefits and payroll deductions.*Manage benefits administrative issues, such as claims disputes, participant eligibility, and provider services.*Monitor and respond to unemployment claims. Conduct appeal hearings when necessary.*Implement salary and wage survey to better align positions with appropriate salary ranges.*Monitor workers’ compensation claims and coordinate work between employee and insurance carrier.*Conduct worksite investigations *Counsel employees, managers and supervisors to settle work related conflict.*Coordinate, administer and evaluate full benefits package

*Evaluate new employee benefit cases and proposals for pertinent information. Work with the broker to obtain required information.*Consult with Underwriting to ensure the employee eligibility and medical risk is appropriately assessed.*Provided guidance to brokers regarding plan design, eligibility, claims processes and enrollment.*Supervision of 3 account coordinators.

*Assist in employer group enrollment meetings. *Assist VP of Sales in handling complaint calls from the customer to ensure they were satisfied with our product and service.*Supervision of 6 sales assistants by monitoring their workload and assigning team responsibilities.*Review Employment Applications and Participate in interview process. *Responsible for Employee Relations by validating employee time cards, tracking attendance.

*Responsible for input of all credit card deposits and reconciliation of credit card bank account.*Coordinate Agency Events and Charity Functions. *Perform A/P and A/R functions.*Reconcile company payables.*Research and Analyze Accounting Projects assigned by management.*Create agency reports and communicate information with owners of agency.*Assist owners in analyzing the production, income and progress of agency.*Responsible for Employee Relations. *Perform payroll functions using ADP Easypay Win software including reconciliation of benefit deductions and payroll bank account.*Conduct recruitment and hiring initiatives for new personnel, as well as new hire orientation.*Develop and maintain relationships with vendors to ensure cost efficiency.

*Work with Regional Management creating production reports for sales and administration.*Responsible for training all new assistants.*Process all applications/change requests submitted by sales and service dept., and correspondence that resulted from these forms to the insureds.*Submit request for MVR/CLUE reports.*Responsible for fielding all computer problems and researching and solving those problems.