An enthusiastic and professional individual with vast experience within the hospitality and retail industry. Accustom to managing high-pressure circumstances within a rapidly changing environment via multiple site experience in day to day Operations of business and P&L. An innovator for problem solving, with a multi-cultural approach to dealing with complaints and enquiries from a diverse range of customers associated with various brands and products. An ability to learn and consult in relation to a wide range of services & products in the sector with an ability to create progress and deliver strategy across a wide range of customer service operations and/or processes. A continued desire to encourage learning, development & the motivation of others to mobilise towards business targets. Always creates an environment for success to deliver financial results, supported by excellent communication and organisational techniques, and ability create and enhance the brand.Specialties: I have worked for organisations in the UK, such as Greene King Brewery, The Rinku Group, Laurel Pub Company, Marriott International, Premier Inn and Travelodge Ltd as part of the Dubai International Capital Group. I have an extensive experience of over 15 years supported by a BA Hons. in Business Studies with Hospitality Management. My career experience is of a broad spectrum with particular emphasis on customer service, financial control, performance management and operational excellence.