• Directed the process in assess, acquiring, and hiring candidates. Including interviews, aided with contacting references, generating background checks, conducted pre- and post-hire surveys for new associates, coordinated and directed on-boarding classes.• Partners with management team leads and other human resource directors to ensure best practices and the most efficient customer service is delivered. In addition, developed, coordinate, and recommended changes for improvement in workflow.• Facilitated with payroll processing by submitting appropriate bonus, pay increases, and/or incentive pay. Benefit/insurance education.• Utilized ADP systems for recruiting and on-boarding tasks.

• Performed as a liaison for customers and their families to bridge the gap between customer medical needs and the organization.• Conducted hospital and home assessments for customers.• Here observations and interview questions were conducted to assess if a customer's needs supported the services offered.• Cultivated and maintained relationships with customers and professionals.• Primary coordinator to customers providing company related information via tours, personal assessments, phone calls (outgoing and incoming), and follow ups.• Coordinate and recommend changes for improvement in workflow.• Sourced professionals and customers through community fairs and events.• Assist corporate marketing teams in maintaining a strong brand for the organization by developing fliers and advertisements used to promote and attract customers to generate a pipeline of business.• Created a positive experience by courting customers and professionals and keeping in touch with those who did not accept our business but could be potential customers in the future.• Conducted pre-authorizations for customers to approve admittance and assist with covering services.• Identified business development opportunities that complimented and/or advanced company goals.• Executed a streamline admission/onboarding process into the organization to maintain customer relationships.• Within this process, administrative duties were conducted, problem solving skills were used along with being resourceful for the customer.• Coordinated and conducted internal and external in-servicing for employees and professionals to assist with ongoing training and to meet yearly continuing education units.• Organized and managed social media marketing via Facebook and the organizations website.• Utilized EPIC, Allscripts, and FastTrak systems for tracking and documenting referral trends.