Nicole Jinks Email & Phone Number

Wilmington, North Carolina, United States

+Identify insurance payment sources and list payers in the proper sequence to establish an effective chain of payment.+Handle a high volume of inbound calls from customers and direct them to the proper departments on a day-to-day basis. +Ensure cross-department collaboration and communication to ensure a positive customer experience. +Employed strong problem-solving skills to quickly identify the root cause of customer issues and resolve them with utmost diligence and professionalism.+Help explain contract details to customers to ensure a thorough understanding of contracts before purchase.+Manage existing high-value customer relationships to maintain recurring loyalty. +Process payments and set up payment arrangements to resolve customer accounts.

Greenville-Spartanburg-Anderson, South Carolina Area

+Created a positive customer experience when answering inbound residential phone calls and promoted a full range of products and services, demeanor, and ensured the highest level of customer service and satisfaction.+Generated sales and achieved goal standards set for development by effectively communicating promotions to customers.+Utilized knowledge of programming content, packaging, and pricing to help give customers the best value for their lifestyle needs.+Transitioned seamlessly between consulting with customers in conversation and operating billing and requisition programs along with promoting the newest upgrades for products, services, and packages available.

Spartanburg, South Carolina, United States

+Successfully answered incoming telephone inquiries, including requests for general account information, how to make changes to account, and product information.+Assisted participants through the navigation of the automated voice response system and the company website when executing financial transactions.+Used computerized systems for tracking, documenting information, and obtaining up-to-date and accurate information.+Initiated investigations of order entry errors damaged products, and return discrepancies, working closely with other departmental teams to ensure corrections are processed accurately and timely.

Charlotte, North Carolina, United States

+Provided a total solution to the customer, for any of their wireless/mobility needs, including selling the value proposition of Sprint's devices, accessories, and service plans compared to competitors. +Delivered an outstanding store experience that improved customer loyalty and strengthen the Sprint brand value.+Exceeded key performance objectives regularly, including sales and customer satisfaction goals.+Accurately and efficiently set up accounts to provide a quick and seamless transition process for customers.