Marketing Management:▫️Social media strategy, content creation, and graphic design, significantly boosting ProStack’s online presence.▫️Developing new web pages, client communications, blog content, email marketing, and collecting customer reviews to promote brand awareness.Administration, Billing & Sales:▫️Overseeing all billing and office administration. Including additional sales for existing services.Compliance & Business Standards:▫️Led… Show more Marketing Management:▫️Social media strategy, content creation, and graphic design, significantly boosting ProStack’s online presence.▫️Developing new web pages, client communications, blog content, email marketing, and collecting customer reviews to promote brand awareness.Administration, Billing & Sales:▫️Overseeing all billing and office administration. Including additional sales for existing services.Compliance & Business Standards:▫️Led initiatives to maintain ISO standards (27001, 14001, 9001), successfully passing audits for three consecutive years. This includes two surveillance audits and one re-certification audit.▫️Solely transitioned the business from ISO 27001:2013 to ISO 27001:2022.▫️Conducted internal and external audits, ensuring compliance and identifying areas for improvement.▫️Introduced green initiatives, achieving Green Web Foundation status.Accounts and bookkeeping:▫️Producing monthly VAT reports.▫️Implementing a credit control process to streamline and handle overdue invoices more efficiently.Additional business achievements:▫️ Completed a physical server lift and shift of the company’s assets from one data centre to another, demonstrating dedication to the business by participating in a critical task outside of my job remit. Show less

Customer Service & Administration:▫️ Managed billing and account administration for Hosting UK & Simple Servers, handling financial transactions and client queries.▫️Served as the primary contact for customer support, offering expert advice and resolving issues promptly.▫️Documented and standardised billing processes during the merger of iomart brands, facilitating smoother operations.Key Achievements:▫️Improved customer satisfaction through efficient… Show more Customer Service & Administration:▫️ Managed billing and account administration for Hosting UK & Simple Servers, handling financial transactions and client queries.▫️Served as the primary contact for customer support, offering expert advice and resolving issues promptly.▫️Documented and standardised billing processes during the merger of iomart brands, facilitating smoother operations.Key Achievements:▫️Improved customer satisfaction through efficient handling of support requests.▫️Played a pivotal role in the successful internal merger of three iomart brands by harmonising billing procedures. Show less

Administration & Accounts:▫️Performed general administrative duties, including scheduling, resource management, and supplier liaison.▫️Provided telephone support, directing calls, and managing customer complaints and escalations.Key Achievements:▫️Developed social media content and designs, improving the company's online presence.▫️Assisted the technical support department with domain and SSL Certificate management.(The acquisition of United… Show more Administration & Accounts:▫️Performed general administrative duties, including scheduling, resource management, and supplier liaison.▫️Provided telephone support, directing calls, and managing customer complaints and escalations.Key Achievements:▫️Developed social media content and designs, improving the company's online presence.▫️Assisted the technical support department with domain and SSL Certificate management.(The acquisition of United Hosting to iomart, led to my role changing in Sept 2018.) Show less

Product Sales and Expertise:◽️Actively sold products, providing specialist advice and guidance tailored to customer needs.Customer Service:▫️Managed customer queries through in-store interactions, telephone calls, and emails, ensuring a high level of satisfaction.Merchandising:▫️Designed and maintained product displays to optimise visual appeal and sales potential.Store Maintenance:▫️Conducted general upkeep to ensure a clean and organised… Show more Product Sales and Expertise:◽️Actively sold products, providing specialist advice and guidance tailored to customer needs.Customer Service:▫️Managed customer queries through in-store interactions, telephone calls, and emails, ensuring a high level of satisfaction.Merchandising:▫️Designed and maintained product displays to optimise visual appeal and sales potential.Store Maintenance:▫️Conducted general upkeep to ensure a clean and organised shopping environment.Web-based Administration: ▫️Managed the CMS to update stock levels following in-store sales.▫️Uploaded new products to the website, including images, descriptions, pricing, and inventory management.Racquet Re-stringing Technician:▫️Proficient in stringing a variety of racquets, including Tennis, Squash and Badminton.New Staff Training:▫️Led the training program for all new hires, ensuring they were well-prepared for their roles. Show less