Inside Sales Representative – Assist customers with their tactical needs from initial requirement through delivery. Process all sales orders, quotes, and payments for Military, LE, CONUS and OCONUS customers. Create AES filings, License Applications, and ship Internationally. Manage customer pricing and account set up. Schedule and facilitate trade shows. Initiated processes and procedures for shipping department and trained new shipping specialist. Send invoices and follow up on past due invoices. Liaison between sales, customers, and production, managing short- and long-term production needs to meet customer requirements. Generate weekly sales operations reporting. Quality Manager – Launched Quality Management Program, established policies, procedures, and documentation. Achieved NAVSEA approval in less than 11 months. Trained all employees on processes and procedures. Manage all documents in Windchill.

Manage the day-to-day relationship with new and existing customers, partnering with Sales and the Plant to manage all aspects of service to the customer. Assisted in setting of policies and procedures for several departments. Yellow belt certified for Six Sigma, internal auditor for FFSC certification

Develop sales for Cleanroom within assigned territory, manage incoming purchase orders, follow up on outstanding quotes, point of contact for major Cleanroom accounts, responsible for obtaining and managing a multi-million dollar contract for medical device cleaning and packaging.

Supervise 5 full time employees, receive phone calls from customers and insurance companies to establish new glass claims and follow up on existing claims, process all monetary transactions for the CTU, manage customer complaints and make decisions that are best for the customer and the company

Established and maintained relationships with US Marine Corps customers throughout the country and world, advised on products that met the units needs and assisted them with the procurement process either via credit card, purchase order, contracting, DoD Emall, Spec Ops TLS, FES TLS, GSA. Worked with vendors to get the best price and lead times on products and followed-up with vendors after the order was placed to ensure on time delivery. Followed-up with all customers after products delivered to ensure satisfaction with products and services. Planned 5 vendor shows at bases throughout the country to showcase products and services the company offered. Awarded sales MVP for Q2 2010 for booking most sales in Q2. Met and exceeded sales goal each year while growing the territories. Trained new team members and attended all training seminars offered.

transport students within the school district following all appropriate traffic laws and school policies.

Customer Service Manager – supervised 3-5 employees, worked closely with customers to satisfy their packaging and shipping needs, processed orders, determined source of products and worked with vendors on pricing and availability, provided administrative and technical assistance to sales force and customers, tracked shipments, corresponded with customers via written communication, followed-up with customers on situations that required special attention, answered busy phone lines, invoiced, quoted customers, filed, data entry, resolved accounts receivable issues, main contact for telephone and computer technical support, assisted in purchasing for the distribution and label divisionsPurchasing Manager – maintained over $1,000,000 of inventory in 3 warehouses located throughout Virginia, scheduled weekly inventory cycle counts and balanced inventory, interacted with inside customer service and sales force to maintain inventory balance and in the purchase of new items, placed purchase orders with venders and followed up on pricing concerns or discrepanciesCustomer Service Representative - work closely with customers to satisfy their packaging and shipping needs, process orders, determine source of products and work with vendors on pricing and availability, provide administrative and technical assistance to sales force and customers, track shipments, correspond with customers via written communication, follow-up with customers on situations that require special attention, answer busy phone lines, invoice, quote customers, file, data entry, resolve accounts receivable issues, main contact for telephone and computer technical support, assist in purchasing for the distribution and label divisions