Process refunds while monitoring for accuracy; resolve financial disputes between consumers and financing or credit card companies; investigate and respond to internal customer inquiries; attempt to collect past dues on customer accounts; write off debits/credits within specified range; remove fraud protection on canceled purchases

Provide excellent customer service in person, over the phone, through email, chat and online submission; answer all customer questions including delivery, billing, service, exchanges, returns, etc.; process orders for merchandise and parts replacement; complete price adjustments; process bedding warranty claims; process charge-backs to vendors to compensate for service technicians labor; transfer funds from one order to another; document all work completely; created customer service training manual and implemented new training program in 2006 and trained all new Customer Service Associates, served as Advanced Care Specialist (supervisory roll) for several years.

Operated 5 line switchboard; processed data entry; filed invoices; delivered mail; posted mail; tracked order status upon customer request.

Responsible for the safety and well being of 35 university students residing in the dormitory; enforced university policies; facilitated and implemented various activities such as weekly sporting events, group dinners, decorating contests, study groups, and other events; resolved student conflicts; interviewed resident assistant applicants; chairperson for complex-wide food drive; facilitator for resident student meetings; encouraged open communication among students.

Supervised eight student workers per shift at fast-paced campus convenience store; trained all new employees; delegated daily tasks; adjusted work schedule as needed to assure appropriate coverage; facilitator for monthly employee training sessions; implemented and followed through with customer satisfaction surveys; responsible for weekly merchandise inventory.