Nicole Saucier Email and Phone Number

• Manage a team of five Client Support Coordinators to ensure effective and efficient administrative functions and daily operations.• Develop, train, and implement transaction management protocols and policy to comply with Maine Real Estate Commission law and company policy.• Collaborate with Designated Broker and top level management to ensure delivery of high level of agent support and achievement of company standards.

• Developed listing and transaction service to provide new program of support to real estate agents. • Provided high level of customer service and ongoing communication to agents, clients, lenders, and title companies.• Delivered a new standard of compliance review for company listings and transactions.

• Managed seasonal employees and guest services for vacation rentals.• Prepared daily bookkeeping and financials for two condo associations and management company.• Communicated with condo owners/board of directors regarding financials/maintenance issues.

• Worked with internal and external departments to ensure order and account accuracy.• Coached and supported new service reps with system questions.• Managed escalations/expedited orders to completion, maintaining follow-up with customer.• Tested systems for new software release.

• Communicated with clients to deliver their real estate needs.• Implemented individualized plans to effectively meet goals.• Managed contract contingencies to meet deadlines.• Maintained ongoing business relationships.