Nicole Sharp Email & Phone Number

Bournemouth, England, Gb

Basingstoke, Hampshire, Gb

Executive leader and custodian and voice of the Sovereign customer. Owner of the business wide customer vision driving continuous improvement in customer service and relationships across the organisation.

Basingstoke, Hampshire, Gb

Executive Board lead providing direction, leadership and delivery of an effective and efficient customer focused property maintenance service.

Basingstoke, Hampshire, Gb

Leading the strategic development and delivery of housing and landlord services, delivering to agreed performance; service and financial standards ensuring customer satisfaction, cost effectiveness and value for money.Leading the development of a customer contact centre that is centred on service quality/performance, delivering best value and integrated with the wider business and accountable for the design, development and delivery of a contact strategy to lever technology and develop channel options.Working with other cross functional senior leaders to steer corporate strategic projects across Sovereign, ensuring that key activities are achieved in a timely and cost effective way delivering agreed business benefits. Making considered decisions as part of the leadership group to achieve agreed operational goals and provide assurance to Executive Board on progress, highlighting issues and creating solutions.Contributing to the development and delivery of the Corporate Plan through active participation in an Operational Leadership Group.Championing the voice of the resident (customer) and a customer centric culture; role modelling and delivering outstanding customer service. Ensuring appropriate resident involvement, scrutiny and influence through accountability for the activities of the Resident Panels.

Basingstoke, Hampshire, Gb

Establishing, leading and managing the delivery of all front line services in a designated operating region, delivering to agreed customer satisfaction, performance and financial targets.Providing motivational leadership and ensure that the skills and services are developed within the teams to meet ongoing customer needs.Leading and managing the lettings and supported housing portfolio, providing strategic direction and leadership for these portfolio across the business ensuring consistency in delivery to residents. Supporting staff to maximise the involvement of residents in providing improvements in service, working closely with resident groups and encouraging the involvement of residents.Identifying and improving regional performance to deliver year on year efficiency gains streamlining operating processes and reducing non value activity. Working co-operatively with other directors to ensure a quality customer experience to the agreed standard.

Master Of Business Administration (Mba), Business Administration And Management, General

Master Of Business Administration (M.B.A.), Business Administration And Management, General