Lead qualification, implement pricing, assist inside sales, develop and improve business processes.

Process incoming new hires/rehires. Process payroll for 200+ employees on a weekly basis, and an additional 125+ on a biweekly basis. Complete requests for employment verification and records. Maintain current employee files. Assist employees with payroll questions. Process terminations.

Maintained accounts payable and receivable; payroll; filed; answered phones; typed proposals and followed up with customers; scheduled field employees. Implemented a new job management system to more efficiently keep track of job costs, and complete and bill jobs faster for quicker turn-around from completion to payment.

CSR/Sales Team Support: enter purchase orders; communicate with shipping department to ensure 48-hour turnaround; answered phones and assisted both end consumer and business customers with orders, replacements and troubleshooting. Completed a variety of special projects, including cataloging entire product line for launch of new company website.• Purchasing Assistant: assisted buyer with maintaining sales forecasting models; updated inventory list weekly for all customers; placed orders with international suppliers; tracked orders from international suppliers.

Case management: monitored and responded to counsel requests in a timely fashion; maintained project deadlines; investigated sources. Reviewed cases to ensure that a quality work product was delivered to clients. Trained support personnel. Responsible for personal delivery of case sensitive materials as well as maintaining chain of custody to clients across the country.