Nicole Shuster Email & Phone Number

Working for optometrists specializing in specific eye disorders, including keratoconus and severe dry eyeTrained in taking detailed ophthalmic scans such as Optical Coherence Tomography (OCT), corneal topography, retinal imaging, auto-refraction, non-contact tonometry, visual fields, color testing, pachymetry, etc.Training patients with use of specialty contact lenses such as corneal reshaping therapy lenses, scleral lenses, gas-permeable lenses, and color-vision correcting lensesWorking efficiently and accurately while continuing high levels of customer serviceVerifying patient information through interview, recording medical history, and confirming primary reasons for visitAccurately recording all information in EMR systems according to established standards and optometrists’ requirementsPreparing exam rooms for optometrists, including administering medicated eye drops, removing Cleaning and maintaining equipment Assisting patients with optometrist’s recommendations relating to vision correction, medication use, and referral to outside specialistsWorking independently and with remote users for tech support in the officeConducting research into local marketing/advertising, both in English and foreign languages

Frederick, Maryland, United States

Utilized a variety of optical tools and professional knowledge to effectively fulfill and dispense orders of prescription glasses and contact lensesOperated lab equipment to process and finish optical lenses and repair glassesOrganized and ordered inventory and office supplies through vendorsMaintained and performed minor repairs and troubleshooting of office equipment and computer systems, including maintaining EMR and physical recordsCertified by the American Board of Opticianry since March 2021

Ise-Shi, Mie Prefecture, Japan

Assisted local teachers with teaching English as a Foreign Language, both as a primary instructor at the elementary level and as an aide for junior high school Created lesson plans and activities using Microsoft Word and PowerPoint to work effectively for multiple grade levelsVolunteered with local foreign language education initiatives such as preschool classes, library events, and Board of Education-sponsored day campsPresented on English Education topics, such as engagement in the classroom and more effective elementary education, in a prefectural teaching conference with guest education professionals and hundreds of local teachers

Frederick, Maryland, United States

Worked in short-term positions, consistently demonstrating flexibility and professionalismProcessed inventory for large department stores using handheld scanning technologyWorked as a driver for a telecommunications technician to test mobile device signal connectivity in rural areasOrganized and updated medical records for an ophthalmology office, contacting patients and maintaining privacy

Towson, Maryland

Created and managed work orders for the Support Services department using Maintenance Connection softwareCoordinated with facilities contractors on campus to improve workflow Maintained database records of weekly invoices using Microsoft Excel and Access, as well as organizing physical copies, in order to increase efficiency of financial analysisResponsible for generating weekly performance evaluations for housekeeping staff to assist the facilities manager in ensuring university standardsPrepared and distributed internal memorandums