Nicole Silva Email & Phone Number

Fall River

• Assisting customers with the update process to ensure a smooth transition through all of the process phases• Answering incoming queries from customers and MEDITECH staff• Serving as liaison between the Update Group, HCIS Coordinators, and the customer to organize and handle priority issues effectively• Working with Software Support Technicians to manage customer expectations• Documenting and evaluating the steps of all update phases with an eye on process improvement• Communicating areas for improvement with Development management as appropriate• Reviewing current update procedures and ensure the customers are receiving the most current information via the Update Homepage• Coordinating projects as requested by management

Fall River, Ma

• Support any update related questions during the customers update process.• Review Service Release Documentation for incomplete or incorrect statements.• Submit all pertinent information to the Update Group Documentation Center at the beginning of each release.• Create validation testing scripts specifically for the Update Group.• Inform customers regularly of their latest scheduled dates for TEST and LIVE updates.• Determine trends and common issues reported by customers at the same release. • Evaluate daily tasks and determine what could be made easier.

Fall River, Ma

• Enter insurance data into system using Medical Manager & Intergy• Contact insurance companies to verify insurance eligibility• File and research confidential patient information

Fall River, Ma

• Enter invoices daily for 50 physicians into Peachtree.• Prepare and reconcile bank statements to ensure accuracy.• Closing journal entries to perform daily trial balance.

Masters, Masters Of Business Administration

Activities and Societies: Golden Key International Honor Society Beta Gamma Sigma Honor SocietySumma Cum Laude GPA. 4.0

Bachelors, Bachelor Of Science In Accounting

Activities and Societies: Accounting Student Association, Golden Key International Honor Society, Beta Gamma Sigma Honor Society,Summa Cum.

Associate Of Arts In Business Administration, Business Administration And Management, General

Activities and Societies: Graduated Cum Laude