Nicole Simser Email and Phone Number
Nicole Simser work email
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Nicole Simser personal email
A certified trainer and educational professional with extensive experience in authoring and administering seminars, training modules and programs in a corporate environment. A business professional with a solid record of accomplishments emphasizing a broad range of experience in key areas including Training and Development, Quality Assurance, Customer Relationship Management, Call Center Management, First Contact Resolution, Performance Assessment and Management, Project Management, People Management, Coaching and Development, Improving Process and Procedure, working with Union employees in a Contract-bound environment, specializing in the transportation/package/freight delivery industry. A committed team member and collaborator with experience in the functional and operational needs of a Customer-centric organization, as well as a quick study who easily adapts to new information and environment, and works with efficiency.Specialties: Specializing in the following areas: Training, Coaching and Development, Supervisor, Call Center Management, Payroll, Computer and Hardware Installation, Record Keeping and Maintenance, Networking, Writing, Research, Advanced skills in Microsoft Office; Excel, Word, PowerPoint, Outlook, Publisher, Project, Windows and HTML, Adobe Photoshop, Acrobat, Kronos Payroll, Aspect Workforce Scheduling, Avaya CMS and RTA, Crystal Reports, LMS and LMS Reporting
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Service ManagerTotal Fire Protection Jan 2024 - PresentUnited States -
National Account ManagerTotal Fire Protection Jul 2021 - PresentSyracuse, New York, United States
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Regional Accounts Administration ManagerTotal Fire Protection Dec 2020 - Jul 2021Brooklyn, New York, United States
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Project Support CoordinatorJohnson Controls Apr 2019 - Jun 2020East Syracuse, New York, United StatesAssisted Operations Manager with day to day managing of projects - released materials and coordinated the delivery, wrote PO's, received in materials and invoices from customers, set up and executed billing and the terms, pulled reports, managed project folders including paperwork, contracts, PO's from customers, etc. Processed payroll for technicians and kept track of their schedules, ordered materials for them as needed. Assisted the sales department with obtaining PO's, contracts, tax exempt certificates, etc. Also assisted with verifying the documentation for the booking of projects. Handled invoicing disputes by working with the accounts receivable dept. Provide back-up in other departments during employee absences. -
Administrative Assistant/Accounts Receivable/PayrollTyco Simplexgrinnell Aug 2014 - Apr 2019East Syracuse, New York, United Statesassist with inbound customer calls by determining needs and routing to the proper department, accounts receivable (all aspects of receiving, and processing invoices), accounts payable (all aspects of receiving, and processing invoices), Area cash specialist, payroll processor, office supply ordering, collects and processes sales lead, day-to-day general office duties as assigned, assisted operations dept with coordination/documentation, ordering of equipment for install base projects, Uploading and maintaining projects and contracts via job design/job costing system, Coordinate delivery of equipment to the job site as well as close-out documents, Handling customer/contract disputes as needed, Process change orders, releasing equipment, filing, Certificate of Insurance, Warranty Letters, Billing of projects, compiling back-ups such as Certified Payroll, Work Tickets, etc. Provide back-up in other departments during employee absences -
Customer Care RepresentativeHomeagain (Padcare) Oct 2013 - Aug 2014East Syracuse, New York, United Statesassisted inbound customer calls in registering their pets for our services. assisted with maintaining records, training them on our website, assisted with starting tracing on locating their pets, assisted with the company help desk, processed paperwork, sold collar tags for pets, part of a pilot program to test a call routing system that the company wanted to implement.
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Executive AssistantStaff Leasing, Inc Apr 2009 - Jul 2010
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Customer Care Training And Development SpecialistDhl Jan 2004 - Jul 2010In a professional training, education, and development role in the Customer Service organization, I continually:• conducted initial New Hire Training and Upskill Education• Updated, Developed and Implemented New Hire Training Materials, Workbooks, Reference Materials, and Testing Materials• Reviewed, Updated and Developed Online Reference Materials• Reviewed, Updated, and Developed Training and Education Programs and Policies• Performed Classroom as well as one-on-one training, career development, communication, and software usage training. -
Quality AdministratorDhl Apr 2004 - Jan 2005Oversaw a group of up to 20 Customer Service Representatives to monitor, assess, develop/guide, coach and audit quality performance toward achieving and then maintaining a high level of quality with our customers in mind. Handled customer complaints and escalations, created and maintained reports on performance and quality, and interacted with key customers.
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Customer Service RepresentativeAirborne Express Jul 1999 - Apr 2004Handled inbound customer calls, and customer escalations. Processed customer requests, researched customer queries and returned their call with information. Opened new customer accounts, updated customer records and processed faxed customer requests. Processed refund adjustments for account failures, and created and maintained case files for customer situations.
Nicole Simser Skills
Nicole Simser Education Details
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Elementary Education, Psychology -
Jefferson Community CollegeLiberal Arts
Frequently Asked Questions about Nicole Simser
What company does Nicole Simser work for?
Nicole Simser works for Total Fire Protection
What is Nicole Simser's role at the current company?
Nicole Simser's current role is Service Manager at Total Fire Protection.
What is Nicole Simser's email address?
Nicole Simser's email address is ns****@****fp1.com
What schools did Nicole Simser attend?
Nicole Simser attended State University Of New York College At Potsdam, Jefferson Community College.
What skills is Nicole Simser known for?
Nicole Simser has skills like Training, Call Center.
Who are Nicole Simser's colleagues?
Nicole Simser's colleagues are Casper Kush, Beth Scarpati, Russell Foote, Noella Noncent, Todd Bouska, John Meyers, Paul Owens.
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