Lead Program Advisor in the development, maintenance, and periodic updates of program directives and regulatory interpretations related to workplace harassment and violence prevention.Provide expert technical guidance and advisory support to senior management and senior investigators on complex regulatory and compliance issues.Draft comprehensive briefing notes for senior leadership, providing clear, concise, and well-researched information on key OHS issues.Compose professional correspondence for internal and external stakeholders, ensuring alignment with organizational priorities and regulatory requirementCollaborate with cross-functional working groups to drive initiatives aimed at enhancing occupational health and safety within federally regulated workplaces.Demonstrated expertise in the prosecution of employers for non-compliance with workplace harassment and violence regulations, ensuring accountability and adherence to legal standards.Possess extensive knowledge and practical application of the Canada Labour Code (Parts II and IV), along with related regulations, to effectively interpret and enforce regulatory requirements in diverse workplace settings.

Drafted comprehensive briefing notes for senior leadership, providing clear, concise, and well-researched information on key labour program issues.Composed professional correspondence for internal and external stakeholders, ensuring alignment with organizational priorities and regulatory requirements.Supported effective communication strategies to inform decision-making and enhance program delivery within the labour sector.Oversaw the OHS dashboard, ensuring accurate tracking and reporting of key health and safety metrics across the organization.Provided expert analysis and interpretation of OHS data, offering actionable insights to inform decision-making and drive continuous improvement in workplace safety initiatives.Collaborated with cross-functional teams to ensure data integrity and relevance in support of occupational health and safety goals.Delivered expert technical advice to senior leadership and teams on a wide range of OHS-related matters, ensuring compliance with regulatory requirements and best practices.Supported the interpretation and application of OHS regulations, offering practical solutions to complex safety challenges in diverse work environments.

In-depth knowledge and practical experience in interpreting and applying key federal legislation, including Part II of the Canada Labour Code, the Canada Occupational Health and Safety Regulations, and industry-specific codes such as the Building Code, Electrical Code, and Fire Code.Conducted thorough inspections of federally regulated workplaces to ensure compliance with occupational health and safety (OHS) standards, identifying potential hazards and recommending corrective actions.Led investigations into serious incidents, including workplace injuries and fatalities, to determine root causes and assess compliance with OHS regulations.Prepared detailed, evidence-based reports for senior management, outlining findings from inspections and investigations, along with recommendations for corrective actions and ongoing safety improvements.Collaborated with a wide range of internal and external stakeholders—including employers, employees, and regulatory bodies—to promote a culture of safety and ensure ongoing compliance with OHS legislation.

Provided exceptional customer service to individuals seeking information and assistance with Employment Insurance claims and related services.Analyzed and adjudicated complex Employment Insurance (EI) cases, ensuring accurate assessments of eligibility, benefit amounts, and claim statuses.Responded to a high volume of inquiries via phone and email, delivering accurate, timely, and clear information while maintaining a high level of professionalism.Explained complex EI regulations and policies to claimants in a clear, understandable manner, ensuring compliance with federal requirements.Managed sensitive claimant data and maintained confidentiality in accordance with privacy regulations and organizational standards.Collaborated with internal teams and other government agencies to resolve claimant issues, process claims efficiently, and ensure customer satisfaction.Contributed to ongoing process improvements by identifying trends, common questions, and areas for increased clarity in communications.