Nicole Solano, Bcre Email & Phone Number

• Responsible for administration of the Operation Smile donor database. Supervise, coach, and cultivate a team of eight subject matter experts. Oversee all fundraising data collection and quality. Manage mail.
• Serve as a subject matter expert, core member, and change leader of a cross functional team to prepare for the implementation of a next generation constituent relationship management (CRM) system.
• Documented and executed a comprehensive pre-migration database audit.
• Assemble data for Target Analytics fundraising performance benchmarking.
• Attend and actively participated in multiple benchmarking strategy sessions related to Monthly Sustainers, International Relief, and Online Giving with top executives from peer organizations.
• Managed a 56% increase in new donors and a 48% increase in gifts tracked over multiple fiscal years.

Hampton, VA

Conducted work that would ultimately provide analysis of service delivery systems and detailed strategies to improve Child Support Enforcement services. Managed Child Support operations with clients via phone, email, and in person with a goal of referring clients to new programs where employers, courts, hospitals, health care organizations would coordinate.

Boston, Massachusetts

Promoted from Database Assistant to Membership Coordinator. Served as the primary contact for member services. Oversaw gift entry staff. Responsible for all database functions that related to membership. Created communication templates for common requests, member retention, and renewal purposes. Worked in conjunction with direct mail partner to execute.

Provided strengths-based case management. Completed initital psychosocial assessments and implemented service plans. Represented the state in judicial proceedings by testifying and writing affidavits. Provided case documentation in the form of assessments and detailed dictation. Conducted multi-disciplinary team meetings. Met with clients during home.