Nicole Solano, Bcre Email & Phone Number

Responsible for administration of the Operation Smile donor database. Supervise, coach, and cultivate a team of eight subject matter experts. Oversee all fundraising data collection and quality. Manage mail segmentation, acknowledgement processes, coding attribution and architecture, reporting, and analytical processes for development operations. • Serve as a subject matter expert, core member, and change leader of a cross functional team to prepare for the implementation of a next generation constituent relationship management (CRM) system. • Documented and executed a comprehensive pre-migration database audit.• Assemble data for Target Analytics fundraising performance benchmarking. • Attend and actively participated in multiple benchmarking strategy sessions related to Monthly Sustainers, International Relief, and Online Giving with top executives from peer organizations. • Managed a 56% increase in new donors and a 48% increase in gifts tracked over multiple fiscal years.• Built an analytical team to provide key performance measures to executive leaders in fundraising departments across the organization such as Student Programs, Corporate, Foundations, Major Giving, Planned Giving, Donor Advised, Mid-Level, and Mass Market Fundraising.• Serve as a data translator to bridge technical expertise from the analytics team with directors and c-suite so that they can derive actionable insights. • Built reports for and gained comprehensive knowledge of nonprofit finances including familiarity with IRS Form 990 and audited financials.• Envisioned, drafted, and authored hundreds of Standard Operating Procedures to ensure consistency, minimize risk related to process changes and staffing changes, and ensure operational excellence.

Hampton, Va

Conducted work that would ultimately provide analysis of service delivery systems and detailed strategies to improve Child Support Enforcement services. Managed Child Support operations with clients via phone, email, and in person with a goal of referring clients to new programs where employers, courts, hospitals, health care organizations would coordinate to initiate successful collection of support.

Boston, Massachusetts

Promoted from Database Assistant to Membership Coordinator. Served as the primary contact for member services. Oversaw gift entry staff. Responsible for all database functions that related to membership. Created communication templates for common requests, member retention, and renewal purposes. Worked in conjunction with direct mail partner to execute member mailings, capital campaign, and annual campaign appeals. Generated membership materials such as brochures, reciprocal information, and membership cards. Lead registration and checkin at member events. Served as support staff at annual galas. Participated in organizational strategic planning process. During the museums move to new state-of-the-art building, which included galleries and a performing arts space.

Provided strengths-based case management. Completed initital psychosocial assessments and implemented service plans. Represented the state in judicial proceedings by testifying and writing affidavits. Provided case documentation in the form of assessments and detailed dictation. Conducted multi-disciplinary team meetings. Met with clients during home visits. Supervised non-custodial parental visits. Attended foster care reviews and court hearings. Conducted and authored research for the Continual Quality Improvement Team. Completed month long Core Competency Training Series through MA Child Welfare Institute.