Nicole Straub Email & Phone Number

Aliso Viejo, Ca, Us

Was selected for a Developmental Assignment with Quality Assurance to assist with call monitoring, grading, and providing feedback to new hire classes.Was selected to assist the After Call Survey (ACS) team with call listening to identify trends amongst call center agents and repairing customer relationships.Volunteered to join the SCE EcoIQ External Affairs BRG group as a board member to help chair and organize volunteer events.Lead team huddles to go over CSODs with team members and put together summaries.Joined the PSPS response group to help run the CRC/CCVs during events.Work in a fast-paced inbound call center environment and engage authentically with residential customers to provide first call resolution.Offer expertise, solutions, and advice to customers on their electric utility services.Analyze and resolve concerns using multiple systems to provide appropriate energy solutions.Actively listen to customer needs and adjust style and level of detail for the audience.Deliver high quality, courteous, and professional customer service.Manage and resolve customer complaints with empathy.Keep safety at the forefront with customers by following safety procedures.

Fountain Valley

Accountable for entry of purchase orders, return authorizations, maintaining cashier over/short log, compiling and organizing daily media reports for cashiersAssist management in both corporate and government documentationComplete all POS opening and closing procedures, including counting the contents of the cash register and daily bank balancing for the storeAudit store paperwork on a daily basisAccurately balance cash register dailyResponsible for delivering exceptional customer service as representation of the company in person and on the phoneResolve all customer complaints in a professional manner while prioritizing customer satisfaction

Santa Ana, California, United States

Provide accurate quotations and lead times to customers by calculating the most economical costs--both material and labor--to meet the requirements of the productRead customer drawings, blueprints, and/or specifications in order to determine the best fabrication processCreate routers for the manufacturing process which include step by step instructionsWork closely with operations and several engineering teams to understand and help develop the best solution to meet the customers’ requirements and expectationsRecommend improved designs or materials to customers, showing how changes will lower costs or increase productionHelp customers with many types of custom optics, from prototype through high-volume productionSell technical products to a vast array of businesses and organizations around the world, in fields such as military/defense, aerospace/astronomy, avionics, imaging, biophotonics, medical, automotive, digital cinema, biomedical, life sciences, and more

Mission Viejo

• Provided superior customer service, answered customer questions, and resolved customer complaints• Trained new employees in the areas of customer service, cashiering, and policies and procedures• Taught employees technical knowledge about a wide variety of electronics such as computers, televisions, cameras, smartphones, and gaming consoles• Learned new electronic/technology related information quickly to keep customers and employees informed with the most current knowledge• Managed the Electronics, Entertainment, Toys, and Sporting Goods departments and kept up-to-date information on each one by researching from reliable sources• Secured and protected electronic inventory and confidential information

Bachelor’S Degree, Information Systems And Decision Sciences

Business Administration