Nicole Terwilliger Email & Phone Number

United States

Morning Operations:• Generate and send reports for no-shows, cancellations, and reschedules.• Enter CPT codes for clinic tickets to track revenue.• Send daily reports to providers, Accounting, HR, and Billing.• Submit clinic tickets to billing company for insurance filing.• Prepare and distribute Appointment Analysis and departmental reports.• Scan and store morning and end-of-day reports for records.Daily Operations:•Open and distribute incoming mail/packages.•Process insurance credit card payments.•Send EOBs, overpayment notices, and collections data to billing.•Enter patient tickets from all departments for revenue tracking.•Assist with billing tasks for Accounting, HR, and Providers.Bank Deposits & Mail Run:•Prepare and deliver cash/check deposits to the bank.•Send packages via Post Office/FedEx and track receipts.Pathology Tickets:•Review, sort, and send pathology reports to providers.•Forward reviewed reports to billing for insurance claims.Closing Operations:•Prepare cash/checks for next day’s deposit.•Gather tickets, spreadsheets, and receipts for daily balancing.•Send closing reports to billing for next-day processing.Clinic Front Office Associate (Years 1-2.5)•Greet patients, confirm demographics and insurance details, and ensure smooth registration.•Provide necessary paperwork, collect payments, and redirect billing inquiries to the Billing department.•Handle calls and accurately relay messages to office staff.•Manage the daily schedule for multiple providers, making adjustments as necessary.•Communicate effectively with patients, providers, nurses, and management.•Promote sales of services for the Medical Spa and Laser Center.•Register new patients and update existing records accurately.•Handle data entry, distribute incoming faxes, and send appointment reminders via text/email.•Manage patient referrals, ensuring timely scheduling and communication with referral sources.

United States

Front Office Operations Management:• Managed incoming calls and coordinated appointments for doctors across multiple locations.• Maintained communication with patients, general practitioners, and staff regarding treatment and billing inquiries.• Handled patient balances, facilitated collections, and managed daily mail.• Ensured accurate financial records with cash handling, daily reconciliations, and report generation.• Fostered a welcoming environment to enhance the patient’s experience.Policy and Procedure Development:• Maintained confidentiality and adhered to HIPAA guidelines in managing patient information.• Trained and oriented new staff on office protocols and procedures.• Created training resources and updated administrative materials as necessary.Electronic Records and Software Management:• Registered new patients and maintained accurate records.• Ensured efficient data entry and document management, including proofreading and editing.• Collaborated with IT for system-related issues and created document templates to improve workflow.Insurance Verification and Claims:• Verified insurance coverage and obtained authorizations for treatments.• Developed treatment plans based on patient insurance benefits.• Submitted insurance claims and tracked payments.• Managed open case reports, ensuring timely follow-up on unresolved claims.

United States

Daily Operations Management:• Managed phone calls and directed them to appropriate staff.• Handled cash transactions accurately, following company policies.• Processed returns, exchanges, and refunds according to store policy.• Counted and recorded cash at the end of the day for accurate daily balances.• Entered General Ledger data to ensure accurate financial reporting.• Trained new employees on company policies and operations.Project Management & Reporting:• Tracked and filed Work Orders for contractor projects, ensuring accurate financial and inventory records.Customer Service & Sales:• Welcomed customers and addressed inquiries, offering product recommendations based on needs.• Enhanced sales by building rapport and driving product recommendations.• Maintained a clean, safe, and friendly store environment.• Cross-trained in various departments to minimize customer wait times during busy periods.Merchandise Handling & Inventory Management:• Managed product receiving, pricing, and stocking for the sales floor.• Maintained accurate inventory records to ensure availability of products.• Organized store displays and shelves to create an appealing shopping environment.• Contributed to promotional efforts through eye-catching product displays.

Associate Of Arts And Sciences - Aas, Logistics, Materials, And Supply Chain Management

Associate Of Arts And Sciences - Aas, Business Management And Financial Services

High School Diploma