Nicole Thomas, Chrl Email & Phone Number

Quinte West, Ontario, Canada

Responsible for working with the Director of Human Resources in planning, organizing, directing, controlling and analyzing the operations of the Human Resources department in a unionized municipal environment. Key areas of responsibility include, but are not limited to: recruitment and selection, developing human resource policies and procedures, performance management, labour relations, health and safety, training and development, compensation and records management. Provides positive, accessible customer service to both internal and external customers.

Toronto, Canada Area

I was positioned as Recruitment Lead and Subject Matter Expert (SME) for the Human Resources Information Systems (HRIS) training team; led daily direction on the use of HR-related technology and systems, and facilitated diverse training programs for small groups regarding hiring processes, health and safety incident reporting, and grievance tracking.The following are highlights of the value I brought to the position: Utilized diverse classroom and eLearning teaching methodologies and teaching tools such as MS Office Suite, Adobe Captivate and Camtasia. Developed key relationships with clients and provided highest levels of customer service to ensure all short and long-term goals were achieved. Provided consultancy and conducted business analysis to identify areas of opportunity within Human Resource Systems to meet the needs of divisions across the City of Toronto. Developed and integrated training requirements to support functional needs. Worked in coordination with senior management to develop HR programs and initiatives based on user feedback, operational requirements, business improvements and ensured changes were adapted across the organization.

Toronto, Canada Area

I delivered outstanding service as an integral player in the rollout and maintenance of a comprehensive multi-year training program for the Strategic Recruitment and Employment Service unit. Performed multiple administrative functions, provided accurate and timely flow of information, and supported two senior staff members with overlapping portfolios of work.The following are highlights of the value I brought to the position: Collaborated with multiple sectors such as Payroll, Legal Services and Labour Relations on items including appropriate treatment of bargaining unit staff, employee separations and arbitration/minutes of settlement results elated to strategic recruitment processes. Supported the full-cycle recruitment process for divisional clients such as Children’s Services, Employment & Social Services and Public Health; created job postings, sources candidates, coordinated assessments and interviews and drafted job offer letters.  Successfully identified discrepancies in the usage of seniority calculating tool; developed training workshops for end users; resulted in reducing errors in seniority dates being calculated when employees changed positions.

Scarborough, On

I oversaw daily activities associated with end-to-end recruitment processes for nursing, health services and administration positions. Coordinated multiple administrative functions and provided general HR support the HR department including front reception and customer service. Recognized as the go-to-person regarding HR questions, employees inquiries, and general HR concerns.The following are highlights of the value I brought to the position: Leveraged the appropriate technologies to support the recruitment process and utilized HR technology in reviewing and screening potential candidates, setting interview schedules, and coordinating testing times.  Accurately maintained data regarding new hires; developed employee files and ensured employees were prepared to start work and payroll documentation was complete to ensure on-time pay delivery.

Whitby, On

Sunrise Youth Group is a charitable not-for-profit organization, serving the Durham Region, providing recreational and life skills programming for adults and youth with developmental disabilities.My involvement in the organization began in 2001, when I started as a volunteer while still in high school. As a University student, I worked for two summers as a summer student, providing support to various summer camping programs, day trips and life skills programming. I continued to volunteer with the organization during the school year and beyond graduation. When the Program and Recreational Manager position became vacant in 2008, I was thrilled to have the opportunity to return to the organization that was so near and dear to my heart. I believe one of my greatest achievements in this role was the development of a fundraising campaign called The Volunteer Sponsorship Program. This fundraising campaign addressed the rising costs of bringing volunteers to an annual camping trip in Northern Ontario by inviting local businesses, family members, and volunteers themselves to cover the cost of the trip for a single volunteer. The program was very successful, exceeding our fundraising goal of $5000 in the first year and allowing us to send 25 volunteers to camp. It was also in this role that I discovered my passion for working closely with people and managing human resources. This experience greatly influenced the trajectory of my future career. I was responsible for hiring all staff, including creating job postings, screening resumes, interviewing, and extending job offers. I also managed all employee on-boarding and training for both staff and volunteers and supervised 3-5 full-time staff and two part-time staff, as well as 75-100 volunteers.Key skills: fundraising, not-for-profit, staffing, volunteer coordination, communication skills, interpersonal skills, supervision, recruitment, human resources management, training, employee on-boarding, employee engagement

Bachelor Of Arts Honours, Sociology

Activities and Societies: Sociology & Anthropology Society, History Society Recognized on the College of Social and Applied Human Sciences.

Ontario College Graduate Certificate, Human Resources Management

Recognized on the School of Business Honour Roll Winter 2011, Spring 2011, and Summer 2011. Course work: Principles of HR Management.

Teaching And Training Of Adults (Certificate), Adult And Continuing Education And Teaching

The training gained through this program enables the student to conceive of, write, organize and deliver any form of instruction.

Managing And Leading In A Municipal Environment (Certificate), Business Administration And Management, General