Nicole Trakossas Email & Phone Number

Cheltenham, Victoria, Australia

• Coordinate fulfilment activities and assign work to the fulfilment team that delivers customer service and ensure targets are achieved for all order release including: Click and Collect, customer orders, picking.
• Communicate daily to the team to ensure understanding of stock flow standards, performance and targets;
• Assist the Operations Manager to create a high performance service and selling culture with a focus on how fulfilment impacts this;
• Maintain efficient operating standards to meet business expectations for shrinkage, safety, systems and compliance, and drive financial performance;
• Coach and support team members to build skills and knowledge, with particular focus on assisting to on-board new team members;
• Proactively problem solve and identify opportunities for continuous improvement relating to processes, productivity and performance.

Cheltenham, Victoria, Australia

• Build a positive, highly motivated team of staff that works towards achieving goals and objectives set by the company, which results in high performance and maximum productivity;
• Establish good rapport with customers to promote merchandise and services offered by the company in a way in which exceeds customer expectations and promotes the credibility of the company;
• Establish quality standards to enhance delivery of products and services, which are competitive and meet high standards;
• Work efficiently with time but continue to deliver outstanding customer service;
• Re-organising the selling floor and displaying signage for new sales and promotions happening in the store (stocktake sales);
• Maintain an outstanding product knowledge to be able to assist customers with their needs and deliver outstanding customer service;

Certificate Iii In Youthwork, Youth Services/Administration

Advanced Diploma In Legal Practice, Legal Assistant/Paralegal