Training in each aspect of the business to fulfil the role of Area Manager.

GP & KZN–Regional ManagerPromoted to Regional Manager for Gauteng & KZN overseeing the operations of a total of 8 stores.Duties:1. Drive performance in terms of sales and targets 2. Ensuring Customer Service issues are dealt with effectively3. Staff Training, maintenance and execution of Company Policies and Procedures4. Attend to all necessary disciplinary action timeously5. See that required processes are correctly implemented as per Head Office6. Attend to… Show more GP & KZN–Regional ManagerPromoted to Regional Manager for Gauteng & KZN overseeing the operations of a total of 8 stores.Duties:1. Drive performance in terms of sales and targets 2. Ensuring Customer Service issues are dealt with effectively3. Staff Training, maintenance and execution of Company Policies and Procedures4. Attend to all necessary disciplinary action timeously5. See that required processes are correctly implemented as per Head Office6. Attend to staff recruitment and keeping stores adequately staffed7. Regular meetings with managers and being a team leader8. Submit required schedules and reports to Head Office9. Ensuring that store merchandising and look and feel is in line with Visual Merchandising standards10. Ensure that managers keep correct stock levelsAchievements:My region had consistently maintained the top of the sales target ladder on a monthly basis.I was assigned to the Flagship store in Gauteng as well as the larger stores, which have grown in leaps and bounds over the period I have managed these stores.Reason for Leaving: Retrenched Show less

To maximise the stores' profitability by ensuring the achievement of sales targets, high administrative, merchandise and excellent customer service standards by managing:1. Turnover2. Customer Service3. Stock Turn4. Staff Performance and Management5. Setting, Monitoring and Driving of Turnover Targets6. Driving KPI Targets7. Controlling Expenses: ie. Damages, Stockloss, Day to day expenses8. Stock Control9. Floor Standards are according to company… Show more To maximise the stores' profitability by ensuring the achievement of sales targets, high administrative, merchandise and excellent customer service standards by managing:1. Turnover2. Customer Service3. Stock Turn4. Staff Performance and Management5. Setting, Monitoring and Driving of Turnover Targets6. Driving KPI Targets7. Controlling Expenses: ie. Damages, Stockloss, Day to day expenses8. Stock Control9. Floor Standards are according to company standards.10. Ensuring Policies and Procedures are adhered to with reference to all existing processes of managing the store: Floor, Admin, Stockroom, Sales11. Ensuring optimal growth for the brand. Identifying strengths and weaknesses, dealing with and improving the weaknesses.Due to my successful orchestration of the relocation of Hillcrest to Watercrest, the opening of Watercrest Mall Branch and the closure of the Pavilion Branch and relocation to Watercrest, I was promoted to Area Manager to oversee the running of the La Lucia Branch on 01 July 2015 while still running my own at Watercrest.My first month as Area Manager, KZN was the only area, which made and exceeded targets.Watercrest has consistently remained at the top of the Target Ladder during my time. Show less

Due to having to transfer to KZN with my husband, I accepted the position of store manager for Musgrave to assist in the opening of the new store in the mall and ensuring the smooth operation from the onset. Reason for Leaving: Due to the misfortune of non-availability of other stores within the brand matching my Grade in KZN, I decided to resign and pursue opportunities relating more to my Grade as Senior Store Manager.

To maximise the store’s profitability by ensuring the achievement of sales targets, high administrative, merchandise and excellent customer service standards by managing:1. Turnover2. Credit3. Customer Service4. Stock Turn5. Staff Performance and Management6. IR Capacity to convene enquiries7. Talent Management8. Setting, Monitoring and Driving of Turnover Targets9. Driving KPI Targets10. Keeping Area Manager updated of Store Performance11. Managing… Show more To maximise the store’s profitability by ensuring the achievement of sales targets, high administrative, merchandise and excellent customer service standards by managing:1. Turnover2. Credit3. Customer Service4. Stock Turn5. Staff Performance and Management6. IR Capacity to convene enquiries7. Talent Management8. Setting, Monitoring and Driving of Turnover Targets9. Driving KPI Targets10. Keeping Area Manager updated of Store Performance11. Managing New Accounts Processes12. Controlling Expenses: ie. Damages, Stockloss, Day to day expenses13. Stock Control14. Floor Standards are according to company standards.15. Ensuring Policies and Procedures are adhered to with reference to all existing processes of managing the store: Floor, Admin, Stockroom, Sales16. Analysing daily, weekly and monthly reports and implementing strategies to improve areas that may be below expectation.17. Ensuring optimal growth for the store – Menlyn, in my term, became the highest Percentage Growth in the @Home Livingspace brand of TFG for the financial year. Extra Duties and achievements: I was required to assist other store managers in the area with training on the Furniture counts; comprehension of the audit trail of the stock on the system and reporting.I was also recruited with a group of four other store managers to train in Cape Town on the new Furniture Ordering system implemented in the stores in September 2014. I was classed as a Super User and system support for the other stores once the system had gone live.Reason for Leaving: Husband transferred to KZN Show less

- Reporting directly to Regional Manager - Ensuring showroom is functioning optimally in order to attain monthly allocated targets - I was often called on to assist with any system related issues with reference to tracking audit trails and system analysis and training other store managers on comprehension of the system. - Monitoring the Turnover to Budgets - Issuing daily, weekly and monthly targets to the Sales Consultants - Identifying Poor… Show more - Reporting directly to Regional Manager - Ensuring showroom is functioning optimally in order to attain monthly allocated targets - I was often called on to assist with any system related issues with reference to tracking audit trails and system analysis and training other store managers on comprehension of the system. - Monitoring the Turnover to Budgets - Issuing daily, weekly and monthly targets to the Sales Consultants - Identifying Poor performing Individuals within the showroom and implementing recovery strategies - Managing Sales consultant performance every month - Identifying Marketing opportunity within the area - Creating an optimal service Culture in the Showrooms - Managing all Complaints received - Keeping track of non-payment of orders and following up - Auditing Showroom orders report - Managing staff i.e. Shift schedule, dress code, disciplinary situations, vacancies - Providing In-House Training and Inductions to new staff - Maintaining a high standard of compliance of company procedures within the showroom - Auditing & reconciling End of Day Banking - Following up on EFT's being cleared onto relevant orders - Receipt and Stock transfer into and out of showroom - Maintaining healthy relationships among the staff, ensuring the staff are constantly being informed of relevant matters concerning their positions as well as the showroom and ensuring their participation in all aspects concerning their positions within the showroom. - Teamwork ensured by creating a conducive environment, leading by example, motivation, building relationships by giving and receiving honest feedback, supporting of the team, demonstrating interdependence by actively participating. - Stock Control and maintenanceReason for Leaving: A lucrative opportunity was presented to me to commence as Senior Store Manager for the @Home Livingspace Brand of TFG Show less