Nicole Vanbaak, Aic Email & Phone Number

• Build and maintain effective relationships with clients, partnered insurers, & attorneys• Communicate with adjusters & counsel to ensure claims are moving accurately and timely• Educate clients on WC procedures, overall processes, and advise pros/cons of situations• Assist clients with creation of doctor panels and various reports (loss runs, lag time, etc.)• Attend, facilitate, and prepare claim status reports for Claim Reviews for clients

Bensalem, Pa

• Oversee medical & indemnity WC claims within assigned territory (25 states)• Act as a liaison between insurance carrier/nurse vendor, field team and HR• Ensure field team is following OSHA, RTW program & HCSG risk policies & procedures• Initiate FMLA, conduct IAPs to determine continued accommodation of restrictions• Monitor TPA, reserve adequacy and facilitate WC claim closures

- Full cycle recruitment: prepare job description, post to job boards, screen applicants, schedule interviews (phone/ video/ in-person), present offer and negotiate- Professional, technical, executive and managerial recruiting - Sought candidates through Social Media, LinkedIn, Glassdoor and Monster

- Coached college level students individually and within groups - Assess individual educational needs to develop individualized tutoring/studying plans- Provide feedback to promote motivation and encouragement- Model problem solving skills, time management, and organization

- Schedule shifts and meetings for a staff of 40 student workers- Coordinate, plan, and lead training meetings- Interview, hire, and train team members on all aspects of the position- Supervise staff and educate them on relevant topics and policies - Process payroll

- Greet guests, was responsible for answering 5 different phones, managed 3 different daily logs- Demonstrate the ability to remain claim in a stressful situation- Master the use of technology: Microsoft Office, Video, Identification & Door systems- Complied data and preformed statistical analysis on alcohol incidents on campus for a grant award, utilizing attention to detail and written communication

- Resolved and Negotiated roommate conflicts with the use of roommate agreements and listening and mediation skills - Communicated with a team of ten staff members to ensure a safe and welcoming enviornment for all building residents

- Worked with a mix education class- Helped to diagnose behavioral and psychological issues - Provided one-on-one guidance to kindergartners with special needs while collaborating with teachers to engage students in learning through fun and creative ways.

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Psi Chi International Honor Society in Psychology (Advertising Chair 2016-2017), Alpha Phi Omega: Service.

Diploma, Regular/General High School/Secondary Diploma Program