Nicole Vidtelliott Email & Phone Number

🌟 Delivering Exceptional Customer Service | Process Improvement Specialist | Culture-Focused Leader 🌟Welcome to my LinkedIn profile! With over a decade of hands-on experience in customer service at Verizon, I take pride in being a leader who consistently achieves outstanding results for both internal and external customers.🎓 Academic Foundation:I hold a Bachelor of Science in Communication from Slippery Rock University of Pennsylvania. This educational background, combined with my real-world experience, has honed my skills in effective communication, problem-solving, and emotional intelligence.💼 Customer Service Supervisor:As a Customer Service Supervisor, I take a proactive approach, always ready to anticipate and respond to business needs in a manner that leaves a positive impact. My leadership is rooted in fostering a culture of excellence, where clear vision, meaningful feedback, and motivation empower my team members to excel.🔍 Driving Process Improvement:Throughout my career, I have led and supported multiple process improvement initiatives, strategically enhancing customer satisfaction, retention, and loyalty. I thrive on identifying opportunities for growth and optimization, ensuring that our services consistently exceed expectations.🤝 Committed to Verizon's Values:At the heart of my work is an unwavering commitment to uphold Verizon's values and goals. I handle sensitive, confidential, and unpredictable situations with care, ensuring that our customers' needs are met with empathy and efficiency.🚀 Looking Ahead:In addition to my current achievements, I am always eager to learn and grow. I am currently pursuing professional development opportunities, including working towards advanced certifications in the customer service field.🌮 Beyond Work:When I'm not immersed in the world of customer service, you can find me exploring my passion for diverse culinary experiences. Oh, and I have a soft spot for pierogis! 🥟