Nicole Wagner Email and Phone Number

• Headed team in developing and implementing a robust guest service training program, including the creation of train-the-trainer materials, resulting in elevated customer satisfaction scores.• Cultivate collaboration with cross-functional teams like Talent Management and Human Resources to align initiatives with organizational priorities.• Led a team to design, implement, and evaluate onboarding, training and development programs, resulting in a 6% year-to-date increase in talent retention and enhancing organizational effectiveness.

• Spearheaded team to develop and launch the first-ever standardized onboarding program, integrating new technology to address onboarding challenges and achieve a 5% decrease in employee turnover.• Established and led a cross-functional team to develop and implement comprehensive talent development programs for entry level managers that led to an 85% retention rate.• Orchestrated a significant internship program overseeing over 300 interns nationally, tripling program growth, resulting in increased bench strength and fostering valuable talent development.

• Build intern talent pipeline for MIT and FT entry level roles• Support Student Success sales initiatives – proposal write-ups, attend presentations, account visits for research, academic faculty meetings, research campus academic profile• Plan and implement internship programming – Leadership Speaker Webinars, website, social media platforms, intern communication

Focus Areas: Internships, MIT Programs with Chartwells Higher Education, Chartwells K-12, Eurest, Flik International•Recruit qualified candidates on campuses for a variety of roles within culinary, hospitality and corporate functions, as well as our highly regarded Manager-In-Training (MIT) program.• Participate in College Recruitment through career fairs, on campus recruiting events and coordinate interview process with hiring managers and faculty/staff.• Coordinate Compass Day events on campuses with faculty/staff. Present to students and leaders promoting the Compass Group community.

• Focus Areas: Culinary, Culinary Internships, F&B, F&B Management and Director roles.• Participate in College Recruitment through career fairs, on –campus recruiting events and coordinate interview process with hiring managers and faculty/staff.• Oversee CoStar experience—From the initial group Audition, planning & coordinating interviews with hiring managers to onboarding new CoStars.• Recruit and hire for Fit and Match. • Partner with hiring managers to create and execute recruitment strategies that improve retention and support the operation.

• Managed pipeline of new recruits through company hiring process• Acted as agency liaison with home office for agents • Formed partnerships across multiple departments ensuring quick resolution for agents and policyholders• Interviewed and hired new agents, growing agency size fourfold • Managed pipeline of new recruits through company hiring process• Guided new agents through state licensing requirements• Created and maintained ads used for recruiting new agents• Designed and implemented new recruiting scripts exceeding agency hiring goals

5th Grade Teacher

Taught 5th grade for one year.Moved to 3rd grade and taught for two years.