Nicole Wakelam Email & Phone Number

Indianapolis, In, Us

Develop SOP's for our new LMS, working with vendors, marketing teams, and external stakeholders. Build relationships with marketers and help them through the process of developing content to add to LMS (Learning Management System). Collaborate with cross-functional teams of consultants and sales reps to design and deliver an annual average of fifty customized training solutions for customers. Conduct customer meetings to increase communication and strengthen internal and external relationships.▪ Host webinars and provide minor technical support for speakers, teams, and marketing efforts to promote webinars and content on LMS. Draft and proofread marketing, advertising, and website copy. Partner with teams in multiple locations to allocate resources for ongoing projects, ensure the adherence to agreed-upon deadlines and project budgets. Forecast, schedule, and monitor project timelines, performance, and cost-efficiency. ▪ Develop rapport with internal and external customers by handling difficult issues with the utmost professionalism. Create and facilitate collaboration between teams of diverse professional disciplines and business interests. Facilitate growth and increase brand awareness by working with the sales team to build and maintain key business relationships. Provide and support the marketing team in the development of promotional strategies and targeted campaigns.

Indianapolis, Indiana Area

Managed a team of twenty in multi-locations, allocated resources to ongoing projects, enforced deadlines, and meeting project budgets. Managed cross-functional teams of consultants, instructional designers, project managers, and sales representatives to develop customized training solutions for customers.▪ Trained all new hires, including project managers, consultants, and sales reps; coached and mentored staff on professional development. Resolved partner/customer questions, issues, and complaints.▪ Maintained in-depth knowledge of processes and systems, and managed relationships with all of consultants, vendors, and partners. Coordinated and directed meetings. Developed and upheld excellent rapport with internal and external customers by helping to identify the appropriate solution for their needs, ensuring an impactful experience, and successfully navigating any problems that arose.

Indianapolis, Indiana

Managed talent and resources to specified timelines and budgets. Resolved escalated customer issues quickly to uphold strong customer relations. Defined and initiated various projects (including customer training and internal processes/needs), controlled costs, assigned appropriate resources, developed facilitation material and ensured the overall success of the team.▪ Spearheaded the delivery and implementation of project debrief forms for the development of actionable items to increase sales opportunities. Collaborated with internal team members to guarantee the timely, efficient, and quality delivery of projects, duties, and increased billable hours.▪ Maintained project database system; the project tracking status, ensured the accuracy of the revenue forecast/recognition and that project costs within budget. ▪ Strategized with team on project deliverables and potential customer needs, developed and implemented SOP's improving operation processes. Trained new staff on numerous platforms, processes and best practices.

Managed the translation department, ensuring high-quality projects delivered on time, tracked staff performance, conducted performance reviews. Evaluated existing processes; created and implemented improvements as needed. Strengthened strategies for the vet/recruit/ and onboarding of translators and interpreters based on existing and forecasted needs.▪ Exceeded monthly revenue/profit goals with the highest translation department revenue to date. Maximized operational efficiency by coaching staff on various customer service initiatives. ▪ Evaluated projects to determine accurate cost; provided quote to client; managed projects; met strict deadlines. Facilitated interpreter trainings for interpreters and clients on industry standards, skills, and client policies.

Assist teachers in the classroom with ESL studentsFacilitate classroom instructionProvide translation/interpretation for school, teachers, students, and parentsTranslate documents to distribute to familiesInterpret for parent/teacher conference and student/teacher. administrator meetingsCo-Chair for Latino Club (after school program for students); lead meetings

Support Director of Sales in daily responsibilities such as running daily reports, producing group resumes and administrative tasksGenerate revenue by soliciting new accounts and maintaining current clientsMet monthly sales goals of 700+ group room nights per month booked and $2,700 in meeting room revenue booked per monthConduct site tours for new accounts and potential group contactsCoordinate activities and communication with operations staff to ensure customers receive purposeful service

Bachelor Of Science (B.S.), Sociology

Activities and Societies: STAR (Students Together Against Racism), Sociology Club, Alpha Kappa Delta International Sociology Honor.

Diversity, Equity And Inclusion (Dei) In The Workplace Certificate