Nicole Alexandra Waldern Email & Phone Number

Victoria, British Columbia, Canada

Working on the Product Experience & Operations team at ATB on direct to consumer initiatives, my goal as an experience strategist is to create a holistic, multidisciplinary strategy that enables customer and team member adoption while driving value for the business.

Vancouver, British Columbia, Canada

Product- Implemented and managed a BETA program for user testing and feedback- Conducted user interviews and surveys for feedback collection- Established short-term product goals to align with long-term vision- Initiated, implemented and rolled out a user onboarding process- Identified the value proposition and defined the brand identity for our core product- Conducted analysis to assess SaaS feature prioritization and define market fit Process Improvement- Researched tools for effective implementation of new processes and scalability- Established interdepartmental workflows to increase efficiency and collaboration- Ran company wide design thinking workshops- Championed automated user feedback workflows

Vancouver, Canada Area

- Work in an agile environment to define features for both on-premise and cloud software- Spearhead research to discover needs within the academic dentistry space - Host internal and external feedback sessions as part of the user experience process- Define and prioritize pain points that need to be addressed- Create wireframes and define workflows - Consult on UX and UI decisions- Host workshops for all areas of the company - Utilize design thinking to problem solve

Vancouver, Canada

· Making use of BI tools to develop solutions for SAP clients in areas of business such as finance, sales, maintenance go to market, and support· Writing Stored Procedures in HANA using SQL· Designing HANA views to group data as needed based on project specifications· Front End Development of dashboards and reports to visualize customer data in meaningful and simplified layouts for optimal use, using Smart Business Executive Edition, Web Intelligence, and Analysis for Office· Creating roadmaps and strategy for the development of future projects· Developed presentation visualizations and presented roadmaps to stakeholders· Coach and train new hires on technology and processes used within the Technical Execution Vancouver team

Interaction Design Certificate, Human Computer Interaction

Constantly developed the art of giving a receiving feedback throughout all areas of the program to accelerate personal growth.

Bachelor Of Computer Information Systems, Computer And Information Sciences, General

Activities and Societies: Completing a double minor in General Business and in Marketing. VP - External of the Computer Information.