Nicole Whyte Email and Phone Number

Investigating the effects of Betaine on Hepatocytes

● Greeting clients upon arrival● Answering enquiries from the contact center ● Answering calls from and making calls to clients● Taking card/cash payments in person or over the phone● Helping clients with their pet insurance● Managing emergency situations

A placement year between second and final year of Undergraduate Biomedical Science degree. I spent six months in Biochemistry and six in Haematology as well as time in Specimen Reception. At the end of my year, I successfully completed the IBMS Portfolio. Analysers I worked with include: Roche Cobas, Atellica, Roche P612, Ves Matic Cube 30, Beckman Coulter Unicel DxH, ACLTOP550as well as POC tests.Tasks performed during my time there: Temperature monitoring, preparing and performing calibrations and QC, completing EQA, carrying out maintenance on analysers, trouble shooting, sample handeling, aliquot and clot checks of blood samples, checking sample integrity, storage and disposal of samples, checking incomplete lists, preparing sendaway samples and more.Skills I have developed: Handeling a high pressure environment and problem solving, ability to work independently, teamwork skills with my own lab and multidisciplinary, communication as well as leadership skills, attention to detail.Throughout my final year at University, I have occasionally returned to help cover shifts where I am avaliable.

● Patient facing role● Booking Covid Swab appointments for staff● Preparing and distributing Covid Swab kits● Delivering Covid Swab kits to the Lab● Booking and rescheduling MRI appointments on EPIC● Calling patients to complete Covid questionnaires ● Answering patient queries ● Scanning confidential documents into EPIC

Since starting, I have worked Saturdays alongside my full-time education, occasionally taking extra shifts where I can during holidays etc.● Patient facing role● Checking in and booking new appointments for patients● Helping to answer patient enquiries● Discussing appointments over the phone and in person to resolve any issues● Dealing with angry/upset patients● Providing a useful and helpful service● Providing assistance to the midwifery team● Trained to book appointments in EPIC● Ability to work in a high demand environment

I took this role on for full-time work during the summer holidays, working throughout the Covid-19 pandemic.● Non patient facing role● Answering calls from patients● Booking blood test appointments● Helping patients with appointments and queries via email● Handling patient blood request forms ● Answering queries from patients and GP surgeries● Contacting GP surgeries to send/receive patient information● Using Smartcard to pull patients from Spine into EPIC

● Serving and helping customers on the till or shop floor● Reporting theft ● Dealing with difficult and angry customers● Providing a helpful and useful service● Stock filling● Answering telephone queries