• Remote employee setup• Remote connection to office/server• HRIS integrations and troubleshooting• Software troubleshooting

During my tenure as COO, Mac Help NYC, an IT consulting company, expanded and primarily operated as Make it All Work, a tech consulting firm specializing in IT, web development, technical construction management, SEO, and server infrastructure. • People Operations and HR• Business Operations• Program/Project Management• Product Management• IT Consulting• Client Relations

Mac Help NYC is an IT consulting firm specializing in workstation, server, and network support. • Directed operations and development teams for IT support company • Superintended employees and freelancers; manage client relationships; develop new business leads. • Recruited new hires and project collaborators • Created and maintained staff information system including encryption, onboarding, and team guidelines• Created and maintained technical documentation and client ticketing system• Maintained and improved client technology needs including server, workstation, software, training, and security• Served as senior-level server and network administrator. • Operated as project lead for new client web development and SEO projects; Product management• Supervised Mac and Windows server and workstation setup, maintenance, and troubleshooting; ensured firewall setup and maintenance followed protocols. • Oversaw cable and location moves; managed technical projects’ budgets and timelines for clients. • Accountable for subcontracting freelance technicians and cablers when needed.• Managed business and onsite insurance needs. • Collaborated with architects, contractors, and electricians on business and residential builds and renovations.