Nicole Wright Email & Phone Number

United States

United States

• Support deployment activities, business process adoption and report/metrics activities• Facilitate and participate in site informatics Steering Committee activities• Manage, coordinate and maintain all local global service center tickets (GSC) for MHS GENESIS applications and medical device connections• Collaborate with local MTF, solution owners, Super Users/Peer Experts and functional champions troubleshoot technical issues• Communicate all… Show more • Support deployment activities, business process adoption and report/metrics activities• Facilitate and participate in site informatics Steering Committee activities• Manage, coordinate and maintain all local global service center tickets (GSC) for MHS GENESIS applications and medical device connections• Collaborate with local MTF, solution owners, Super Users/Peer Experts and functional champions troubleshoot technical issues• Communicate all downtimes to local MTF awareness• Triage all local tickets (go-live, system upgrades, modifications, and connectivity• Develop and direct development of solutions to complex problems requiring extensive understanding of project functionality and lifecycle• Assist in facilitating MHS GENESIS related deployment phase and sustainment phase activities• Design & develop, and maintain reports and analytical tools• Recommend systems and process improvements Show less

United States

• Assign classroom/computer rooms for training and provide calendar invites• Manage training roster, user roles assignments, and load providers credentials (NPI, DEA, location)• Anticipate manpower requirements to on site trainers• Track and facilitate action items related to implementation and sustainment• Support site scheduled events, deployment activities, and sustainment planning• Submit tickets to initiate MHS GENESIS end users account creation and provisioning… Show more • Assign classroom/computer rooms for training and provide calendar invites• Manage training roster, user roles assignments, and load providers credentials (NPI, DEA, location)• Anticipate manpower requirements to on site trainers• Track and facilitate action items related to implementation and sustainment• Support site scheduled events, deployment activities, and sustainment planning• Submit tickets to initiate MHS GENESIS end users account creation and provisioning (priming, bolt ons, keychains, PPR locations, Clairvia roles, Nominate/Approve EPCS and locations • Prepare instructional aids & material for training• Manage tent cards, train domain access, privileges & verify user roles and clinic responsibilities/ • Troubleshoot end user role issues & identify role adjustments• Submit GSC tickets to initiate, modify, suspend, reactivate, and deactivate end users accounts• Provide updates/changes to MHS GENESIS• Collaborate with training site lead and issue resolutions specialists ensure roles and accounts are operating as designed• Managed over 3,000 end-user accounts• Coordinated various awareness events, participate in all calls/meetings that pertain to clinical workflows. • Assisted in the MHS GENESIS pre-deployment, implementation, and sustainment phases. • Identified other groups or disciplines that may be impacted by the business process under study.• Coordinated with groups as a consortium or technologist to develop a plan of action.• Training tracking and Leidos work done with Accenture Federal while working on WBAMC implementation• Collaborated with the previous embedded El Paso, Tx. VA to obtain training and account access for a small group of end users• Prepare WBAMC MTF end users with the knowledge/training to extend services to the VA Show less

El Paso, Texas Area

Performs specialized analytical duties in the operation and maintenance of assigned area. Responsibilities include collecting, analyzing and developing data relative to area, making recommendations and assisting in implementation of projects. Work is performed under general supervision with latitude for independent judgment in accordance with established policies and procedures. Design methods for evaluating training instructor and training program effectiveness, making changes or adjustments… Show more Performs specialized analytical duties in the operation and maintenance of assigned area. Responsibilities include collecting, analyzing and developing data relative to area, making recommendations and assisting in implementation of projects. Work is performed under general supervision with latitude for independent judgment in accordance with established policies and procedures. Design methods for evaluating training instructor and training program effectiveness, making changes or adjustments as needed. Organize and track scheduled and completed training courses, by department and user. Counsel with training team members, supervisors and other areas as needed ensuring that training objectives are met, curriculums are maintained/updated as needed. Schedule and coordinate training classes, workshops, conferences and/or meetings. Assess departmental workflow processes to develop training outlines accordingly meeting business needs. Take part in upgrades and/or changes to learn, assist and incorporate new material and/or processes into training program. Supervise associates in assigned GE Centricity Business suite. Analyze system functions and activities to incorporate into training curriculum and materials. Conduct group or individual training classes using professional and educational training principles. Manage the training aspect of the various suites of GE Centricity Business and Compile multi- level training program, to include guides, manuals, and online trainings. Supervise the training aspect of the assigned GE GE Centricity Business suite, to include but not limited to: Enterprise Wide Scheduling, patient appointment scheduling, provider master schedules, provider daily schedules, and other functions within this suite; Billing/Accounts Receivable (BAR) to include but not limited to: Enterprise Index, registration, insurance eligibility, TES charge entry, Enterprise Task Manager, payment posting, invoice inquiry, and other suites w/in GE Centricity Business. Show less

El Paso, Texas Area

Administrative Duties: Training faculty and staff on EMR and updates, knowledgeable in Cerner, IDX Business/CBIZ, Avaya telephone system, Ormis, PACS, Dynmo software, troubleshoot EMR issues in clinic, EMR/RMS super user, familiar with meaningful use protocol, Assisted in development of workflow in clinic, Assisted in developing policy and procedures, Joint Commission compliance preparation, PDSA improvements for DSRIP, Prepare hand washing reports, Review and modified clinic schedules in… Show more Administrative Duties: Training faculty and staff on EMR and updates, knowledgeable in Cerner, IDX Business/CBIZ, Avaya telephone system, Ormis, PACS, Dynmo software, troubleshoot EMR issues in clinic, EMR/RMS super user, familiar with meaningful use protocol, Assisted in development of workflow in clinic, Assisted in developing policy and procedures, Joint Commission compliance preparation, PDSA improvements for DSRIP, Prepare hand washing reports, Review and modified clinic schedules in surgery clinic, Attended meeting on behalf of the department, conducted staff meetings, Time cards/payroll, created and changed position descriptions, conducted evaluations, Supervised subordinates, managed daily staff operations, interacted with staff & providers during clinic, Resolve employee/provider/patient conflict and complaints, maintain and order supplies needed for clinic/office. Excellent people and customer service skills.Clinical Duties: Assisting multiple doctors/ surgeons with minor procedures, vitals, staple/ suture removal, translating/ chaperoning, enter OR cards, patient care, triage phone calls, request charts, sterilize instruments, OMFS impressions, discharge patients, medical records, schedule H &P’s, radiology, pre-op & post-operative appointments, and stocking supplies, wound care, assist ENT, OMFS, plastics, pediatric doctors in clinic. Triage patient care. Schedule appointments, review/adjust provider’s schedules, order test. Patient education. Show less

Newport News, Virgina

Administrative Duties: Supervised clinical staff, resolved patient concerns and complaints, Managed providers schedules, scheduled out patients’ procedures, Patient care, vitals, assisting doctor, patient education, preparing charts, returning patient calls, med refills, and ordering supplies.Reason for Leaving: Military move

Newport News, Virginia

Duties: Teaching the assigned module material, labs functions and administrative functions to student enrolled in medical assisting school.Reason for Leaving: No longer needed a second job

Newport News, Virginia

Duties: Drawing blood, receiving/entering orders, stocking supplies.Reason for Leaving: No longer needed a second job.

Corpus Christi, Texas Area

Duties: Vitals, urine analysis, injections, patient call backs, some front office functions, chart preparation, traveling to satellite clinics office equipment.Reason for Leaving: Military Move

El Paso, Texas Area

Duties: all clinical office functions, EKG’s, drawing blood, assisting with stress tests, and some front office functionsReason for leaving: Military move

Corpus Christi, Texas Area

Duties: Vitals, injections, assisting physician with procedures and stress test, medical records, medical referral/authorizations, and some front office tasks.Reason for Leaving: Military Move

Chula Vista, California

Duties: All back-office functions, vitals, injections, PFT’s, Hearing testing, Drug screening, physicals, assisting doctor with minor procedures, some front desk functions, medical records, medical authorizations, float pool- learning nine different clinics and their staff.Reason for Leaving: Military Move

El Paso, Texas Area

Duties: Assisting physician with exams, injections, drawing blood, vitals, charting, some front office skills.

Master Of Science - Msha, Healthcare Administration, 3.8

Certificate, Human Resources And Leadership, 4.0

Bachelor'S Degree, Health/Health Care Administration/Management, Cum Luade