Nicole Wright Email & Phone Number

Valparaiso, Indiana

Collaborate with other management establishing plans for the day, week, month, and quarter along with any employee relations matters.• Manage all store operations and the sales floor to ensure that all tasks are completed in a timely and efficient manner.• Evaluates associate performance while coaching and developing for their growth within the company.• Identifies merchandising opportunities in each department by reviewing sales reports and coordinate an action plan to resolve any issues.• Maintains positive associate relations and ensures all employees are treated with respect and fairness.• Implement cross training of employees within various departments to improve overall operational success, merchandise strategies as well as employee relations.• Surpassed store goals of sales, credit, and overall KPI and rewarded a President’s Award within the company.• Proficient with computer software such as Kronos, Oracle, ADP, Workjam, ServiceNow,Reflexis, Workforce Scheduler, and Talent Management Systems • Supervise and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.• Maintain positive customer relationships by responding quickly to customer service inquiries.• Interview, hired, and trained staff associates and equipped to comply with company policies and procedures.• Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.• Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.• Create weekly schedules by planning, budgeting and forecasting to the business needs.• Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits resulting in turnover.

Tucson, Arizona Area

Identify internal as well as external theft through the use of CCTV and canvassing of the environmentPrepare narrative reports to document theft cases, recoveries, and safety incidents Partner with local police on detaining shopliftersEnsure that all merchandise is properly coded preventing possible ticket switchingCoach and train others in the store in regard to preventing theft and the measures that can be takenTestify accurately and effectively in court against apprehended perpetratorsAssist with training in verbal de-escalation and criminal apprehension Educated associates in the deterrence and discovery of potential lossManaged audits of specific departments on a regular basis; notifies management of coding inconsistence or training mattersMonitored all physical controls to include but are not limited to alarm tests and ensuring closed circuit TV is in working proper order

Bolingbrook,Illinois

Consistently used as a witness while interviews were being conducted dishonest associatesTrained store personal in the prevention of shrinkManaged audits of specific departments on a regular basis; conduct internal audits of inventory documents; notifies management of inventory inconsistence or suspicious activitiesAssisted stores with the preparation for and completion of physical inventory countsFollowed company standards and procedures in regard to prosecution, restitution, and civil recovery programs Ensured compliance with all policies and procedures dealing with physical inventory, receiving, customer service, and registers Managed all physical controls including alarms, closed circuit TV, Electronic Article Surveillance to maximize effectiveness of securing the companies merchandise, internal/external guests and that all safety precautions are being metMonitored and reported on significant loss trends to the District Loss Prevention Manager and to the Loss Prevention team throughout the district and/or region Collaborate with corporate loss prevention to research and reduce loss for the stores at the assigned location

Associates, Criminal Justice

General Diploma