Nicole Wright Email & Phone Number

Phoenix, Arizona, United States

❖ Operational Leadership & Oversight:❖ Manage nine quick-service restaurants, overseeing Unit Managers and 25-30 hourly employees per establishment.❖ Direct and ensure compliance with safety and cleanliness standards, handling staffing estimates,❖ maintenance needs, and Unit performance evaluations.❖ Recruitment Strategy & Team Development:❖ Develop and execute divisional recruiting plans, conduct interviews, and drive hiring decisions for Units andDistricts.❖ Oversee associate recruitment programs, coordinate orientation, and lead ongoing training initiatives.❖ Performance Management & Cost Control:❖ Set performance standards, evaluate managerial performance, and guide managers toward improved efficiency.❖ Monitor financials, analyze cost reports, manage budgets, and ensure policy compliance across Divisions.❖ Safety Compliance & Emergency Management:Manage emergencies, assess safety protocols, and ensure ServSafe certification compliance as needed.❖ Handle administrative duties, including mail management, travel planning, legal matters, and policy enforcement.

North Carolina, United States

❖ Operational Oversight: Directly manage multiple fast-paced quick-service restaurants, supervising an average of 30 hourly employees per location, ensuring seamless operations, and maintaining quality service standards in open kitchen settings operating 24/7.❖ Leadership and Schedule: Work approximately 9-11 hours a day, 6 days a week, overseeing morning food preparation, administrative tasks, and managerial duties until departing in the late afternoon. Regular evening returns and occasional Division Meetings on off-days are part of the role.❖ Multi-Location Management: Extensively travel between various restaurant locations daily, upholding accountability for the financial success of assigned restaurants. Support restaurant managers, remain accessible even on off-days for urgent matters, and actively contribute to operational efficiency.❖ Team Management and Compliance: Report directly to Division Managers, leading recruitment, training, and evaluation of management and hourly associates. Ensure strict adherence to company policies, manage personnel, conduct audits, maintain cleanliness, oversee security, and enforce operational standards.❖ Financial Oversight and Coordination: Actively coordinate production and service activities, manage costs, handle cash transactions, conduct restaurant audits, perform accounting duties, and oversee inventory. This multifaceted role involves extensive travel between restaurant locations.

North Carolina, United States

❖ Oversaw operations of a $1 million restaurant with 20 employees across three shifts, ensuring compliance with regulatory standards.❖ Coordinated diverse projects aimed at bolstering sales, service quality, and overall productivity.❖ Managed administrative responsibilities including Profit and Loss Reporting, payroll, recruitment, and comprehensive training initiatives.❖ Provided training to new General Managers, demonstrating expertise and fostering leadership development.❖ Served as a District Relief Manager, contributing to the smooth functioning of multiple units within the district.