Responsible for monthly upload of over 60K records to the three major CRA'sCreated monthly reports to the senior leadership team. Updating the team on dispute volume and forecasting for upcoming quarters.Worked closely with Compliance Officer/ Legal Council to create, document and maintain team best practices for accurate credit reporting.Provided detailed insight into the CRRG reporting rules to assist the technical team with automating dispute response application build out.Ensured team participated in all required trainings and ensured compliance with all regulatory policies including FDCPA, FCRA, and HIPAA. Manage and document dispute letters on accountsReceive, review, and record bankruptcy noticesProcess returned mail validation noticesUsed in house compliance systems to respond to Consumer Reporting Agencies Disputes via e-OSCAR Assist in mail processing and accuracy Maintain accounts system with the highest level of accuracy and efficiency

Documented team policies and procedures for compliance department.Distributed daily workload based on volume, employee experience, bandwidth and business priority.Advanced knowledge of consumer and business credit operations.Served as an Equifax representative for Tri-bureau communicationEnsured team met or exceeded goals and metrics set by senior managementIn depth knowledge of the (FCRA) Fair Credit Reporting Act, (CRRG) Consumer Credit Reporting Guide, (CFPB) Consumer Financial Protection Bureau Requirements.Managed daily incoming/outgoing batches. Responsible for tracking, troubleshooting and resolving batch errors to resolution.Fostered positive relationships with cross functional teams.Oversaw teams phone and written quality.Developed Implemented and updated best practices to streamline operation, standardized processes and enhanced the customer experience.

Clear understanding of Equifax D360 solutions and platformsLead for providing direction and support to project teamsConstantly monitoring and reporting on the progression of the projects to stakeholdersPerform assessment on each request to ensure information is submitted completely and accuratelyCoordinate requirements among all users for workflow and systemsTrack Project deliverables through appropriate toolsResponsible for submitting legacy requests on behalf of the relationship manager.Collaborating with internal groups to resolve any exceptions or issues related to the boarding processManaged and maintains a strong process governance practiceManaged project tasks and resource requirementsResponsible for department Operational readiness for new and existing solutionsCoordinate the support required to deliver products through multiple platforms

Establish productive, professional relationships with key personnel for assigned strategic accounts Support sales team by creating new accounts set up, pricing, and product activation Customer training, problem resolution and first level support to new and existing clientsAct as first point of contact for external customers for all business related needsResponsible for creating monthly reports for external customers, providing credit and revenue dataEffectively manage pipeline and sales activity through daily/weekly forecastProvide post-sales assistance support including product introductions, product migration, documentation, and distribution of technical materialsEffectively communicate with internal and external customers via email and phoneResponsible for all product implementation testing for Global Business ServicesCoordinate training on products and services for both internal and external customersWork with the cross functional teams to identify, articulate, and manage project risks and issues.Track and drive project issues through to resolution.Able to complete work with limited supervisionCollaborated with a variety of diverse working groups.Analyzed discreet information

Managed maintenance system for inbound and outbound batchesActed as a team lead for UAT testing of metro 2 related changesRepresented Equifax as a member of the Tri-bureau e-OSCAR Task ForceCreated detailed documentation outlining design and technical specifications Knowledgeable of FCRA, CFPB, UDAAP and other compliance regulationHandled internal and external requests for system maintenanceWorked with the technical team to generate reports for external and internal customersAssisted with creating business requirements as well as executing test casesImplemented new process to track inbound correspondence from customersPerformed systematic and logical analysis of client dataTop Performer on departmental telephone productivity stats for three yearsPartnered with other IT groups and Business Units to cooperatively deliver projects on timeWorked with both internal and external customers on metro 2 outputs and consultation to maintain FCRA compliantAnalyzed issues and effectively solved problems to customer satisfactionTested systems to ensure accuracy when implementing change requests for the system Nicole Stephensnicole09252006@gmail.com

Interviewed clients to determine their individual real estate needs.Coordinated property closings, signing of documents and disbursement of fundsIntermediated in negotiations between buyers and sellers, generally representing one or the otherPromoted sales of properties via advertisements, open houses, and participation in multiple listing servicesPrepared documents: representation contracts, purchase agreements, closing statements, deeds and leases