Nicole Abarca Email & Phone Number

Corona, California, United States

Monitoring the Appointment Setter teamEnsuring the department is running as expected under the Call Center ManagerEnsuring all appointments are updated within the CRM systemSupervising the call center staff daily productivityMonitor calls to ensure company procedures and quality standards are strictly adhered toSubmit regular reports and strategies to management to track performanceEvaluate team metrics in comparison to expected goalsConduct performance and product… Show more Monitoring the Appointment Setter teamEnsuring the department is running as expected under the Call Center ManagerEnsuring all appointments are updated within the CRM systemSupervising the call center staff daily productivityMonitor calls to ensure company procedures and quality standards are strictly adhered toSubmit regular reports and strategies to management to track performanceEvaluate team metrics in comparison to expected goalsConduct performance and product knowledge trainings with staffWork with colleagues and supervisors to evaluate and improve procedures and guidelines Show less

Corona, California, United States

Ensure all agents are logged on according to schedule and in a timely mannerDistribute voicemails and missed calls to available appointment staffInforms team of areas that need appointments for same day and next day opportunitiesHandles escalated calls to neutralize unsatisfied/unhappy customersMonitor call queue to insure agents are not exceeding limited unavailable timePublish appointment setter salesPosting motivational messages to team

Corona, California, United States

Receiving in-bound callsPlacing out-bound calls Scheduling appointments