Nicole Blanco Email & Phone Number

San Diego, California, Us

San Diego, California, Us

Cleveland, Oh, Us

Cleveland, Oh, Us

• Assisted the Cleveland Indians Ballpark Operations department with daily operations and season long objectivesUtilized 24/7 Software and incident management system to keep track of incidents that happened during game days, including all medical and police related issues.• Clipped and stored video footage from gameday incidents for Risk Management and Legal Department.• Worked directly with Cleveland Indians front office and game day staff to execute daily events • Collaborated with the Manager of Ballpark Operations, Manager of Game Day Staff, Manager of Security, and Manager of Facility Operations with organizing in-person interviews for potential game day staff members• Coordinated and executed the initial phone screening and in-person interviews for over 500 usher/ticket takers, premium seating attendants, guest service members, service excellence ambassadors, security officers, and custodial game day staff• Assisted with the check-in process for media and fans picking up credentials for all Indians Home Games• Utilized ABI Software to keep track of all staff uniforms (polos, seasonal jackets, raincoats), parking passes, and scheduling• Managed and organized uniform inventory for over 800 gameday staff including checking-out and checking-in coats during cold weather and raining games• Planned and executed cooling ice stations for fans during warmer summer games • Coordinated Promotional Volunteer Program, including facilitating background checks, Processing identification badges, and orienting volunteers on day of events• Operations lead for seasonal staff appreciation event at conclusion of season • Oversaw the gameday staff employee incentive program

Cleveland, Ohio, Us

Cleveland, Ohio, Us

Foster City, Ca, Us

•Provide technical and engineering support for SEO platform clients and internal teams, such as Sales, Client Retention, and Engineering to resolve issues• Build relationships with Global clients such as Wells Fargo• Diagnose software issues and engage with our product and engineering teams using established processes• Lead projects through all activities required to successfully deliver Adobe/Omniture, Google Analytics, and other Web Analytics solutions•Product Area Expert in charge of issues related to BrightEdge Content and Search Marketing•Draft design documents and technical specifications for overall business solutions• Utilize tools such as SQL and Postman API to export and provide relevant data to clients•Create and Maintain both Internal and External Knowledge Base to help with further platform education• Collaborate with internal teams to deliver a great customer experience•Master platform use cases and communicate the appropriate use case to customers

Berea, Oh, Us

-Assist The Haslam Ownership group with various tasks related to gamedays and daily operations -Greet Family and Guest on gamedays and escort to various areas through Brea Training Facility and First Energy Stadium-Handle and deliver guest tickets, gift bags, and miscellaneous items to downtown area hotels for Ownership guests, Cleveland Browns Alumni, and Player Families prior to gameday-Plan airport logistics including arrival and departures pick up/drop off

Miami, Florida, Us

• Support strategy by utilizing loyalty data and metrics to report on customer engagement and habit trends• Full-time staff members dedicated to the Fan Loyalty Program for Marlins Season Ticket Holders – one of only three programs in Major League Baseball • Interview, hire and supervise team of event staff • Schedule and facilitate operations meetings, coordinate event space scouting, prepare event notes, assign staffing, lead staff briefing and oversee activities on event days • Create, coordinate and facilitate guest experiences throughout the ballpark and Spring Training facility • Liaison between internal departments as well as external fan base to produce ideal outcomes for each fan experience offered• Assisted in both pre- and post-event ballpark preparation as well as support for Human Resources concerning celebrity relations for the 2017 MLB All-Star Game • Provided additional support during the 2017 World Baseball Classic